Make or Break Moments

FEBRUARY 1, 2010

As he reviews the details of the conversation, which didn’t go well for either party, he realizes something: “…I could easily see that I had failed to establish rapport at the top of the call. Both of us were preoccupied with other tasks and wanted to complete the sales process so we could check it off our to-do list.

Customer Service 100

Customer Service 2010 2009 2008 100

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! There’s no need to rush the process just because the decision to quit has been made.

2010 100

2010 Stress Resume Cover Letter 100

Service Untitled

AUGUST 31, 2009

One thing I noticed after I ordered something I didn’t actually need was that Amazon has what is probably the simplest return process I’ve ever seen from any online company. Here’s the said process as I experienced it: Login to Amazon. Locate the order that contains the item you want to return.

USPS 40

USPS Customer Service Etiquette 2006 40

Service Untitled

APRIL 2, 2009

The answer is hopefully “very carefully&# because it is a key metric to track and something you should adjust staffing and processes for. A lot of companies don’t really track contact volume objectively. They track it based on their perceptions of how busy certain days and times are and go from there.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

OCTOBER 8, 2010

Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products. You can follow any responses to this entry through the RSS 2.0

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

SEPTEMBER 8, 2010

Make employee engagement an important part of the process. The Gallup poll showed employees whose review focused on their strengths were 61% engaged; reviews focused on employees weaknesses were 45% engaged, and those employees who were ignored were only 2% engaged. Leaders can not just assume what factors motivate employees.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

OCTOBER 25, 2010

Watch criticism, review feedback, and pay attention to marketing successes and failures. It helped companies maintain and improve customer relationships and hone in on the most successful and promising target audiences. Why not then use this popular line of communication to positively engage customers and build trust and brand loyalty?

Social Media 40

Social Media Customer Service Etiquette 2010 40

Service Untitled

AUGUST 12, 2010

Customer retention strategies are an ongoing process. I was able to openly discuss some reservations I had about changing products and stylist, but she was informative, honest, and won my confidence back. Concentrate on the most important elements: Hire the right people who have the right attitude. Are they friendly? Do they thank you?

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

FEBRUARY 17, 2009

Ask yourself these questions: What processes at your company could you make easier? What processes at your company aren’t getting done as consistently as you’d like? How can you make them easier for people to do? No related posts to display.

Customer Service 40

Customer Service 2008 Etiquette 2006 40

Service Untitled

MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold. So what do I write?

Customer Service 40

Customer Service Etiquette Business Cards 2010 40

Laughing all the Way to Work

NOVEMBER 8, 2009

Prepare a meeting package for your boss and bring forward prior to the meeting to give them adequate time to review (hardcopy or electronic depending on your boss’s preference). Once you have those details you can start the scheduling process to find a convenient time for everyone. If your boss calls the meeting.

Time Zones 100

Time Zones IAAP International Calendars 100

Service Untitled

MARCH 3, 2010

Like last year, I want to do a brief writeup on the companies and the process. Instead of written applications, this year’s submissions came in as short videos. Videos let you see (literally and figuratively) what companies do and how they work.

2010 40

2010 Customer Service Etiquette 2006 40

Service Untitled

JUNE 4, 2009

They will also order products from the competitor to see what the experience is like — packaging, updates during the shipping process, product quality, etc. These are all metrics the company tracks internally and can easily compare to how they’re doing.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Laughing all the Way to Work

OCTOBER 31, 2009

He takes about 12 steps, squats and rejoices in his accomplishment, then he gets up and walks another 12 steps and squats again to repeat the process. Review these steps regularly and practice them in your day-to-day work life. Admin in the Spotlight: Interview with Lynn Holgat. He has a unique way of walking.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

SEPTEMBER 15, 2009

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. What’s sad is that the issues above are relatively easy to avoid or to fix, but they’re incredibly common in the customer service field.

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

MARCH 26, 2010

Customer focus challenges a company to adjust certain aspects of an organization to align with customer values through new strategies, organizational design, business processes, performance measures, information and support.

Customer Service 40

Customer Service Training Etiquette 2010 40

Service Untitled

JULY 15, 2009

I did more research on my own and used their feedback and thoughts to come up with a flow chart of how I envisioned the revised process working. This process was highly effective and relatively painless. After I met with the employees, I took their ideas and feedback back the drawing board. There was an agenda, handouts, etc.

Customer Service 40

Customer Service Agenda Etiquette 2006 40

Service Untitled

APRIL 5, 2010

The company has been named an “elite&# online retailer by STELLA Service, and received the STELLA Service Seal, the web’s most coveted and dependable hallmark for exceptional customer service, online tools and strategies and processes to deliver exceptional customer service.

Customer Service 40

Customer Service Etiquette Negotiating Clothes 40

Service Untitled

APRIL 19, 2010

When the company has identified its goals, the business can choose a cross-section of participants for the interviews and find out how they perceive a particular product or even the efficiency of their customer service. Feedback and follow-throughs are absolutely important and necessary.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

MAY 12, 2010

If only business owners would realize the importance of understanding who their customers are (who pays the bills), finding out what it is they want and putting easy to use processes in place to meet their needs, they would experience business growth and success. Thanks for sharing!

Customer Service 40

Customer Service Purchasing Phones Etiquette 40

Service Untitled

MARCH 24, 2009

Very few companies do a better job at managing crowds than Disney and whenever I was in line, I was impressed with how well Disney manages the waiting process. Disney has perfected crowd control. The waiting areas for the rides and attractions are well designed and well laid out.

Customer Service 40

Customer Service Etiquette 2006 Holidays 40

Laughing all the Way to Work

JANUARY 13, 2009

Posted by Patricia Robb at 2:58 PM Labels: Administrative Assistant , evaluation , performance appraisal , performance review , professional assistant , raise Reactions: 4comments: Maura said. I think that during the process of your performance appraisal it would be a good time to bring it up, but I never have.

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

AUGUST 30, 2010

She’s very personable, and it shines through in her conversations. Thanks for asking.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Service Untitled

MARCH 22, 2010

Photo credit of the B&H checkout process goes to me (I took the photo when I visited). If you’re interested in reading more about this company’s interesting business practices (including shutting down orders on their website on Fridays and Saturdays), check out this great article in Inc. Magazine by Joel Spolsky.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Service Untitled

APRIL 16, 2009

That could be the thought process in this case. Doug Pruden said: Jun 11, 09 at 12:32 pm Minimum service charges can sometimes serve the business purpose of setting a hurdle that will chase away the kind of potential customers who will never be serious or generate any profit for the business.

Customer Service 40

Customer Service AT&T Policies Expenses 40