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Telephone Screening and Etiquette Skills for Administrative Assistants

Office Dynamics

Top-notch telephone screening and etiquette skills are paramount regardless of industry, company size, or geographic location. You are entrusted by them to use good judgment when responding to the caller’s requests for information. As a telephone gatekeeper, you are a keeper of information. What exactly am I talking about?

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Business Etiquette - Webinar

Office Dynamics

We are often asked about doing etiquette seminars/programs onsite for administrative professionals across the country. Since we can't be everywhere at once and you can't always travel for the training we thought we would share this awesome resource with you. Wishing you all the best with your training. Email etiquette.

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How To Practice Good Business Card Etiquette

Office Dynamics

Did you know there are etiquette rules for giving and receiving cards? Be sure the printed information on the card faces the other person (in other words, it’s upside-down to you). There are many books that discuss this etiquette point. The post How To Practice Good Business Card Etiquette appeared first on Office Dynamics.

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Business Etiquette for the 21st Century - A Webinar

Office Dynamics

Emily Post's Guide to Business Etiquette for the 21st Century. The truth is, multimillion-dollar deals (and people’s jobs) can be LOST as a result of poor etiquette. That’s why Business Management Daily has teamed up with the famed Emily Post Institute to present an interactive webinar on this important topic. E-mail etiquette.

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Celebrating Administrative Professionals

Office Dynamics

All of April we will be celebrating administrative professionals and giving you: Spot-on information related to the administrative profession. Ideas on how to build better partnerships with your managers. Be sure to mark your calendar for April 1 – 30 and check out our daily informative and fun blogs.

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Emotional Intelligence for Administrative Assistants

Office Dynamics

Daniel Goleman, author of Working with Emotional Intelligence says, “Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence. True: Emotions are an inner source of energy, influence, and information.

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Too much information.

Laughing all the Way to Work

© Copyright Patricia Robb 2010 7 November, 2009 Too much information. Do you have a question or do you want to pass information along to the person. Does it require any further information or explanation? For example, "Please send me the following information: - A photocopy of Ms. Too much information.