On The Job

FEBRUARY 9, 2015

Turn off your phone as soon as you enter the building for your interview. While waiting for your interview, read an industry journal -- it makes a good impression and shows you as someone who is professional. What other etiquette tips should job candidates follow?' Don''t chew gum. Refer to the hiring manager as "Mr."

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Musings of a High-Level Executive Assistant

JANUARY 8, 2013

They brought him on as the CEO of Industrials and then there is another new CEO at the headquarters who is in charge of Services. I sat at my kitchen table watching my phone blow up while people were emailing and IM’ing me all at the same time wanting to know why they couldn’t get on the call. My CEO is new.

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Tips From T. Marie

AUGUST 19, 2011

Despite iPads, 3D television, and the wonders of Skype , one of technology’s greatest wonders, in my own opinion, is the cell phone. It seems in a matter of 10 years (10 years ago I had my first Nokia bar phone), we have gone from owning ‘mobile telephones’ to ‘mobile do-everything devices’. Can we text an RSVP?

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On The Job

NOVEMBER 3, 2008

My cell phone reception is lousy in this part of the city." "OK, Phone disconnects. I've interviewed hundreds of people over the phone as a journalist, and I've been on the other end as I was interviewed over the phone for magazines, newspapers, radio and television. Avoid cell phones. Sure.prob.lots of." "Mr.

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BMT Office Administration

OCTOBER 4, 2022

An example would be call centers, where employee phone calls and voicemails were recorded and closely monitored to ensure their quality and efficiency. Customer support is another industry where employee monitoring tools have long been the norm. Certain industry regulations require highly specific document handling procedures.

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Professional Assistant Blog

MARCH 10, 2008

There is an entire industry dedicated to the issue; a sub-niche of personal development, capable of surviving and even thriving on its own. Who needs to be productive when the amount of stuff you have to deal with is cut in half? It’s understandable this has come about.

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Professional Assistant Blog

NOVEMBER 5, 2008

We have been the industry filing experts since 1985, and have found that the key to successful filing is to find the products /solutions that fit your needs.

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Loosely Speaking

FEBRUARY 11, 2009

The usual etiquette of not blogging or Tweeting while in meetings didn’t apply during the meetup; interestingly, many were online and were actively sending links to one another as we talked, or blogging about what was said, or just Tweeting the meeting’s details. in our area. Join us on Wednesday, April 8, 9:00 a.m.

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Service Untitled

JULY 7, 2010

A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&#

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Stephanie LH Calahan

MARCH 25, 2011

In addition to the name, phone numbers, company, and e-mail, include where and when you met the person, who introduced you, and why you might want to contact him/her in the future. I put in as much info as I need to find that contact at a later date (name, company, title, industry, etc). From Clutter To Actionable Information.

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Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.). email, web, etc.).

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Professional Assistant Blog

MARCH 20, 2008

Event Planning: Event planning is a big industry that looks for people who are skilled in planning big events without a hitch. Administrative assistants are highly skilled in many areas and sometimes we take it for granted, not recognizing where we could go with our skills. Here are some ideas to get you thinking in that direction.

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Service Untitled

JUNE 4, 2009

They measure objective things like how long it takes to get a human on the phone, how long it takes to get a product, how long it takes to get an email response, etc. The company does this so they can see how they’re doing relative to the rest of their industry. A lot of companies are in fiercely competitive industries.

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Service Untitled

FEBRUARY 17, 2010

No matter what industry or company you work for, however, people are going to expect friendly service at the very least. Maria Palma is a professional writer and entrepreneur who spent 13+ years in the retail service industry as a salesperson and manager before venturing out on her own and starting her own businesses.

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Service Untitled

OCTOBER 7, 2010

We’re not looking only at our competitors in the credit card industry. We really look as being among the leading service provider in any industry and aspire to be the world’s most respected service brand. Question: How do you approach design and how do you use your phone menu?

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Recruit CRM

FEBRUARY 21, 2022

A skilled recruiter is a valuable asset to organizations in all industries. Effective Use of Phone/Video Calling Recruiters spend 80% of their time in communicative tasks, including interviewing, meeting hiring managers and phone calling. Recruiters have a significant impact on candidate experience.

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Service Untitled

MARCH 22, 2010

This very successful store’s unique business practices and philosophies have been written about in countless books and magazines over the years and from visiting the store or dealing with them over the phone or online, you can tell why. I’ll be anxious to hear how this new model works in the hotel industry.

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Laughing all the Way to Work

DECEMBER 17, 2008

Be professional on the phone and greet people who come calling, but not everyone needs to get in to see the boss. We have been the industry filing experts since 1985, and have found that the key to successful filing is to find the products /solutions that fit your needs. Be protective of your boss’s time. 411 Look Up 411.ca

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Service Untitled

APRIL 16, 2009

Dawn Lane said: Jun 11, 09 at 1:03 pm I provide administration services to a number of small businesses and see many people within my industry setting minimum charges and also then billing in 15 minute increments. Large corporations and small businesses alike seem to set strategies and execute tactics for the short term only.

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Make or Break Moments

FEBRUARY 1, 2010

If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. If you are conversing on line or over the phone – put aside distractions. Introduce yourself. Avoid jargon.

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Service Untitled

JUNE 24, 2010

Due to our strong involvement in pro audio and the music industry, it’s natural that many employees are also very talented musicians or music aficionados – thus many Sennheiser internal conferences often end with sizable jam sessions after the official part is done. We are pretty accessible via the phone or e-mail.

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Men With Pens

NOVEMBER 19, 2009

Heather – You and I work in totally different industries, and yet every time someone says, “Man I need an accountant or a VA,&# I always think of you. Octopus etiquette, indeed. Should passengers be allowed to use cell phones in flight? You see how it goes? “I know someone. Write Heather. THAT’S power.

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