Professional Assistant Blog

JULY 24, 2008

For example, I receive an e-mail from my direct supervisor. No, you are not making your screen more lively - well, if thats what you are intending to do, then go ahead. When e-mails come in and you have set up your colors, you will notice that you have prioritized them by color. Then I have my faxes set up as green.

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Professional Assistant Blog

JANUARY 9, 2008

For example, if I have Microsoft Excel XP and would like to send a file to a client that only has Microsoft Excel 97 (which was a horrible disaster for Microsoft, since there were quite a few bugs in this version), you could save the file as a Microsoft Excel 97 version. I remember in the past that you can always downgrade files.

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Professional Assistant Blog

OCTOBER 8, 2008

F or example, if you want to make a million dollars before you die, write out exactly what you want and how you will achieve this. Another thing that helps people to get motivated is by writing some sort of mantra on a piece of paper or printing it out. This way, when you sit down, you can read it each and every day.

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Professional Assistant Blog

OCTOBER 7, 2008

For example, you want to spend one hour on a particular project. But of course, you don’t want to disturb others around you with the bell going off or some even have chickens clucking as the alarm. To avoid this, try using an online timer instead. Virtual Stopwatch gives you the option to set a predetermined amount of time.

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Service Untitled

MARCH 31, 2010

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

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Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) The four examples above are good examples of broad categories of customer service frustrations. Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

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Professional Assistant Blog

MARCH 27, 2008

For example, if I need to send out a newsletter to all clients, I would call it "Newsletter" At this point, you would just start up a new e-mail, click on the "To:" button and select "Newsletter" from your address book. Add New, of course, would be used to add a brand new contact.

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UPS 2008 Cubicle Microsoft Outlook 100

Professional Assistant Blog

AUGUST 29, 2008

For example, I will try to work on task A for 1 hour. Narrow them down to the amount that you can manage (usually 3 - 5), but some people can do more or less. Move all of the other tasks to the next day or time that you can tackle them. Next, add a time frame to each task. Then I will work on Task B for 30 minutes and so on and so forth.

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Microsoft Outlook 2008 Cubicle Google Docs 100

Stephanie LH Calahan

MARCH 25, 2011

When it's accepted, I go to their profile and download their vCard into Outlook, adding any other contact info by reading their business card (the vCard never has a phone number, for example.) I use a Neat Scanner and the Neat Software. Thanks to Jackie Kiadii of Atlanta Software Trainer. The business cards?

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Service Untitled

OCTOBER 1, 2010

As an example, Wal-Mart caters to low prices, Microsoft is known for technology, and Mercedes-Benz is known for luxury. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.

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Customer Service Etiquette Social Media 2010 40

Professional Assistant Blog

SEPTEMBER 14, 2007

Heres an example of what happened with me. The downfall of outsourcing is that youre not sure if the quality of the work will be presented, since you are relying one someone or a company to do the work for you and might not be to your standards.

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Professional Assistant Blog

MARCH 4, 2008

For example: Advertising inquiries, please contact John Doe at john.doe@company.com Billing inquiries, please contact Jane Smith at jane.smith@company.com And so on and so forth. I appreciate your example. And lastly, don’t forget to turn it on. Thanks, Richard Posted on 23 September, 2008 10:40 AM Delilah Thanks for the tip.

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Microsoft Outlook 2008 Cubicle 2007 100

Service Untitled

FEBRUARY 17, 2009

Consider a customer satisfaction survey as an example. A company I work with now uses the software the general method I outlined in my post. As soon as the company bought the software and got it working, they never looked back. Since then, I’ve put the theory into practice multiple times and have seen it succeed.

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Professional Assistant Blog

AUGUST 28, 2008

Note: Make sure to add the time in the meeting schedule (for example: Meeting with client, 1:00 pm Calgary time), so the manager knows that this is the correct time to meet with this client. Now you can see by the picture below that the new time zone has been added. You can now add in the meeting details for this time zone.

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Microsoft Outlook Time Zones 2008 Cubicle 100

Professional Assistant Blog

OCTOBER 30, 2008

Explain to him that youre in a situation where you feel unproductive and give some examples. I usually follow up ever 3 business days on outstanding items. Another thing that I can suggest is to have a meeting with your boss. M ention him that you are here to help in any way you can. Remind him that this is why he hired you.

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2008 2007 Cubicle Google Docs 100

Service Untitled

OCTOBER 22, 2010

Let’s begin with the classic example of Toyota. Another example goes back to the 1982 deaths of seven Chicago residents after ingesting Extra Strength Tylenol. So what do these examples teach us? Here’s a company that used to have a strong brand perception; one publication described it as a “cult-like status.&#

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Customer Service 2010 Suppliers Etiquette 40

Service Untitled

JUNE 22, 2009

The situation I kept coming back to and thinking of was the classic example of a customer asking a waiter or waitress what they would recommend on a menu, what they think of a particular item on a menu, or something similar. For example: Customer: Do you like the XYZ salad? For example: Customer: What do you think of the XYZ salad?

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Service Untitled

MAY 26, 2010

A month or so ago, I was fortunate enough to be in the audience of a presentation from a company leader who sets a fabulous example for the employees and franchise owners of his company, Biggby Coffee. If you’re a manager, are you setting a positive example of service for your staff? What do you think?

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Service Untitled

OCTOBER 6, 2010

Take for instance the example of a title closing company here in South Florida. I don’t think there is a magic formula, specific software, Is customer service commensurate with price in real estate sales? Home builders providing better customer service According to a JD Powers customer satisfaction survey, Canadian home.

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Customer Service Fax Etiquette 2010 40

Service Untitled

SEPTEMBER 27, 2010

In an example of the correlation between quality and quantity is an interesting story of a customer service representative who is very detailed oriented, amazing with customers, and received outstanding reviews from managers as well as customers, however she performed low in quantity; she spent too much time on each call.

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Customer Service Etiquette 2010 2006 40

Service Untitled

JANUARY 29, 2010

He demonstrates by example and current references his technical expertise and how that experience makes him better than competing companies. He has employed the use of good communication skills to his strategy, and not just the use of emails, but going out and meeting face to face with clients at regular intervals.

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Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 29, 2010

Excellence inspires excellence, and when people are led by exemplary examples of passionate, sincere, and honest leaders, employees get passionate about what they do. Be an example for employees. The top three companies make their employees feel like the workplace is an extension of home; being treated like members of a large family.

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Customer Service Interviewing Etiquette 2010 40

Service Untitled

SEPTEMBER 9, 2010

Take the worst examples that could happen, and practice different solutions. One Response to “Help your customer service staff to help your business succeed&# Matthijn said: Sep 10, 10 at 3:57 am Zappos is an great example of how a service company should be organized. I always suggest role-playing; it’s fun and effective.

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Customer Service Purchasing Etiquette 2010 40

Service Untitled

FEBRUARY 12, 2010

Take the example of an employee stocking the shelves at a local hardware store. Instead of ever saying no, a business should always be able to present options or alternatives, but in order to encourage employees to perform in such positive ways as the above examples, the company has to empower employees and coach them in positive ways.

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Professional Assistant Blog

MARCH 20, 2008

Some examples would be managing a company website, creating, editing and writing a company newsletter or creating promotional materials, invitations and brochures for marketing events. This can be a rewarding career change for those suited to this type of work.

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Service Untitled

AUGUST 30, 2010

The software program has pre-written responses for repetitive questions. Matthijn said: Aug 31, 10 at 3:55 am Great example of inovation in the field of customer service. When the FAQ and forums are not enough to help her customers, Elizabeth also has a Help Desk. A customer logs in and sets up a user account. What do you recommend?

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Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area. In the end that leads to unrealistic expectations.

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Customer Service Etiquette Purchasing 2010 40

Service Untitled

AUGUST 24, 2010

Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on. We can define perks as anything extra we receive that were not in the original agreement. As customers, we just all need to know how to ask for them.

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Service Untitled

APRIL 22, 2010

For example, in Florida insurance companies were no longer writing flood insurance policies. That is the recipe for disaster and breaks down the information and trust chain within the company. Practice proactive information sharing. Send important information out before employees or representatives need it. Imagine that?

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Customer Service International Etiquette 2010 40

Service Untitled

FEBRUARY 19, 2010

Founded by George Jenkins in 1930, a man who led by example instilled a sense of pride among the associates. Awarded one of the top companies in Fortune’s list of “100 Best Companies to Work For,&# Publix ranked higher than any other supermarket. Corporate culture has played a huge part in the success of the company.

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Customer Service Purchasing Etiquette 2010 40

Service Untitled

SEPTEMBER 7, 2010

For instance, let’s take the example of the successful clothing company Patagonia. Nowadays it is more than just running a business with creativity and skill, because customers want to know if the promised honesty and integrity is acting in a consumer’s best interest. We want favorable behaviors from companies.

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Service Untitled

JULY 15, 2010

An example of this “Thinker&# would be Donald Trump, and the “ You’re fired &# line. An example of this “Thinker&# would be Dr. Spock from Star Trek. An example of this “Feeler&# would be Jimmy Buffett who lives life to the fullest and is not detail driven. Bottomline: I enjoyed reading the book.

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Service Untitled

JULY 30, 2010

Here are a few examples: Membership programs provides special incentives. If it costs five times as much to find a new customer when you lose an old one, then reward programs are indeed worth every penny spent. So how do you go about having one?

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Laughing all the Way to Work

JANUARY 31, 2009

You would be surprised how many misspelled words get in there by mistake; for example, instead of pressing Change you press Add to Dictionary when you are going through your SpellCheck. I have the software at home, but havent gotten the gumption up to load it yet. Wow.this tip almost makes me want to upgrade to 2007 *laughs*.

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Service Untitled

JUNE 22, 2010

My example is general and easily adaptable. In a face-to-face situation, customer surveys can too easily become popularity contests, so there has to be a lot of consistency in order to define a pattern to determine whether the service representative is actually excelling and on target. So how do you do a customer satisfaction survey?

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Service Untitled

JULY 26, 2010

As an example, Linda was charged $66 for the water recovery system in her room. That was the plastic pitcher and one plastic cup! In 1998, the US Advisory Commission on Consumer Protection and Quality in the Health Care Industry adopted the Patient’s Bill of Rights.

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Service Untitled

NOVEMBER 28, 2012

Here is what she had to say: The answers in this article have been modified from the original transcript of Diana Oreck’s interview with Software Advice. About Ashley Furness: Ashley is a CRM Market Analyst for Software Advice , where she writes about customer service, marketing and sales strategy.

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