Office Dynamics

JUNE 22, 2016

Plus helpful resources for continued learning!). Webinar Suggested Resources. Office Dynamics (an abundance of resources available right here!). Career Portfolio Resources. Digital Portfolio Examples and Instructions . What self-leadership actually means and how it differs from traditional “leadership.”.

Administrative Professionals 189

Administrative Professionals 2016 Gifts Purchasing 189

On The Job

AUGUST 25, 2011

Companies often ask Alicea to provide harassment awareness or sensitivity training as a way to make supervisors and employees more aware of bullying behavior and the steps needed to protect workers. But businesses may have another incentive to offer such training. It begins to blur the objectivity of those involved.

2003 100

2003 Etiquette Training Email 100

BMT Office Administration

OCTOBER 4, 2022

An example would be call centers, where employee phone calls and voicemails were recorded and closely monitored to ensure their quality and efficiency. If you’ve ever called a customer support line, you’ve likely heard the classic automated phrase, “This call may be recorded for quality assurance or training purposes.”.

Filing 52

Filing 2020 Suppliers Social Media 52

Office Dynamics

MARCH 12, 2015

It is very hard for small business to find the money to support training. I wrote an article called Getting To Yes that outlines the steps you need to take to persuade your executive to support your training. What about taking advantage of training from Skillsoft or an employee training through your company?

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Loosely Speaking

FEBRUARY 11, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Tandem Social Networking Wednesday, February 11, 2009 at 10:55 am // By: ktcosmos // Category: Blogging Harry Caray may be one of the best networkers ever, moving thousands of tone-deaf Cub fans to stand and sing at the top of their lungs.

Networking 100

Networking 2004 2009 Etiquette 100

Service Untitled

MARCH 31, 2010

Toll collectors need to have customer service training also. They need to be hired because they can not only do the job, but be able to deal with the customers – just like any other consumer oriented position.

Customer Service 40

Customer Service Etiquette 2008 2009 40

Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) The four examples above are good examples of broad categories of customer service frustrations. Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

OCTOBER 1, 2010

Kathy Garcia of The Job Training Center speaks about this year’s theme which is ‘A brand new experience.’ As an example, Wal-Mart caters to low prices, Microsoft is known for technology, and Mercedes-Benz is known for luxury. Once companies have decided on their central focus, they work on building brand equity.

Customer Service 40

Customer Service Etiquette Social Media 2010 40

Service Untitled

SEPTEMBER 27, 2010

It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team. Solving someone’s issues with courtesy, honesty and efficiency breeds quantity also.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Stephanie LH Calahan

MARCH 25, 2011

When it's accepted, I go to their profile and download their vCard into Outlook, adding any other contact info by reading their business card (the vCard never has a phone number, for example.) Thanks to Peter Coombs of FRONTLINE Training & Consulting. Image And Etiquette Consulting & Public Speaker.

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

On The Job

SEPTEMBER 9, 2009

The tension has grown as young workers enter a labor force where employers are closely watching costs, including those for recruitment and training. Schupp says she believes students need to take more initiative and visit college career resource centers so they’re more prepared to leave the classroom and enter the working world.

2009 100

2009 AT&T Mentoring Skills 100

Service Untitled

JULY 15, 2010

An example of this “Thinker&# would be Donald Trump, and the “ You’re fired &# line. An example of this “Thinker&# would be Dr. Spock from Star Trek. An example of this “Feeler&# would be Jimmy Buffett who lives life to the fullest and is not detail driven.

Customer Service 40

Customer Service Interviewing Training Expenses 40

Service Untitled

SEPTEMBER 22, 2010

Answer: What we do in training is make sure that our customer care professionals do several things and do them exceedingly well. We want to be sure we are empowering our professionals, providing the environment, training and support to empower them to leave a positive, lasting impression on our customers and effectively serve them.

Interviewing 40

Interviewing Customer Service Credit Card Atrium 40

Service Untitled

FEBRUARY 17, 2010

For example, the service you expect from McDonald’s is going to be much different from the service you may expect from a five-star restaurant. For example, where I work our customers are businesses rather than consumer. Service expectations are going to vary from company to company.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

OCTOBER 29, 2010

Excellence inspires excellence, and when people are led by exemplary examples of passionate, sincere, and honest leaders, employees get passionate about what they do. Here are some suggestions: Initiate high quality training programs. Be an example for employees. CEO and all leaders need to be available. Be fair and consistent.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

OCTOBER 22, 2010

Let’s begin with the classic example of Toyota. Another example goes back to the 1982 deaths of seven Chicago residents after ingesting Extra Strength Tylenol. So what do these examples teach us? Here’s a company that used to have a strong brand perception; one publication described it as a “cult-like status.&#

Customer Service 40

Customer Service 2010 Suppliers Etiquette 40

Service Untitled

JUNE 22, 2009

The situation I kept coming back to and thinking of was the classic example of a customer asking a waiter or waitress what they would recommend on a menu, what they think of a particular item on a menu, or something similar. For example: Customer: Do you like the XYZ salad? For example: Customer: What do you think of the XYZ salad?

Customer Service 40

Customer Service Etiquette AT&T 2006 40

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. For example, addressing the Minister of (insert govt agency here) is it Honourable so and so or Mr. or Ms. Everyone up here calls him Obama and our Prime Minister is called Harper.

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Service Untitled

MAY 26, 2010

A month or so ago, I was fortunate enough to be in the audience of a presentation from a company leader who sets a fabulous example for the employees and franchise owners of his company, Biggby Coffee. If you’re a manager, are you setting a positive example of service for your staff? What do you think?

Customer Service 40

Customer Service 2010 Etiquette Social Media 40

Service Untitled

AUGUST 24, 2010

Of course the main factors of incompetence, rudeness, minimal training, and economic cutbacks have made their profound impact on negative customer service experiences, so why not help ourselves feel better, help to improve the company’s customer service, and earn some perks at the same time?

Customer Service 40

Customer Service Credit Card Travel Fax 40

Service Untitled

FEBRUARY 19, 2010

Founded by George Jenkins in 1930, a man who led by example instilled a sense of pride among the associates. Better trained employees take a personal interest in the business and the customers. Corporate culture has played a huge part in the success of the company. The stores are uncluttered, well-stocked and clean.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Laughing all the Way to Work

JANUARY 31, 2009

You would be surprised how many misspelled words get in there by mistake; for example, instead of pressing Change you press Add to Dictionary when you are going through your SpellCheck. Training On-line 10 Things = Frustration "Mom, I'm sick!" Some People see Roadblocks -- Others see Hurdles.

2007 100

2007 Time Zones IAAP Meeting Minutes 100

Service Untitled

FEBRUARY 17, 2009

Consider a customer satisfaction survey as an example. Back in March 2008, I wrote about how to measure customer satisfaction for less than $250 and got some great feedback on the article and the idea. Since then, I’ve put the theory into practice multiple times and have seen it succeed.

Customer Service 40

Customer Service 2008 Etiquette 2006 40

Service Untitled

JANUARY 29, 2010

He demonstrates by example and current references his technical expertise and how that experience makes him better than competing companies. He has employed the use of good communication skills to his strategy, and not just the use of emails, but going out and meeting face to face with clients at regular intervals.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

FEBRUARY 12, 2010

Take the example of an employee stocking the shelves at a local hardware store. Instead of ever saying no, a business should always be able to present options or alternatives, but in order to encourage employees to perform in such positive ways as the above examples, the company has to empower employees and coach them in positive ways.

Customer Service 40

Customer Service Etiquette 2010 Interviewing 40

Service Untitled

APRIL 22, 2010

For example, in Florida insurance companies were no longer writing flood insurance policies. That is the recipe for disaster and breaks down the information and trust chain within the company. Practice proactive information sharing. Send important information out before employees or representatives need it. Imagine that?

Customer Service 40

Customer Service International Etiquette 2010 40

Service Untitled

SEPTEMBER 7, 2010

For instance, let’s take the example of the successful clothing company Patagonia. Nowadays it is more than just running a business with creativity and skill, because customers want to know if the promised honesty and integrity is acting in a consumer’s best interest. We want favorable behaviors from companies.

Customer Service 40

Customer Service Clothes Purchasing Etiquette 40

Service Untitled

MAY 13, 2010

Take the example of an internet shoe company. Employee responses are the best resource and most reliable method to gather customer feedback. Appreciate the staff, and collect the data to improve customer satisfaction. Perhaps it is a good idea if a company owner becomes a customer and walks in the shoes of a consumer.

Customer Service 40

Customer Service Etiquette 2010 Salary 40

Service Untitled

JULY 30, 2010

Here are a few examples: Membership programs provides special incentives. If it costs five times as much to find a new customer when you lose an old one, then reward programs are indeed worth every penny spent. So how do you go about having one?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

NOVEMBER 28, 2012

She heads up the company’s executive training program, The Ritz-Carlton Leadership Center. ” Why is this important to customer service success and how do you train employees to recognize and act on unexpressed needs? Q: What are the biggest mistakes companies make when training customer service staff?

Customer Service 40

Customer Service Training 2012 Interviewing 40

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area. In the end that leads to unrealistic expectations.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Service Untitled

SEPTEMBER 17, 2010

In one example, a reporter told of shopping at the store in order to buy a new iPod. One Response to “Impact of poor customer service in retail sales&# Kathy Clark said: Sep 18, 10 at 6:50 pm I agree, live chats can be a great tool and resource for businesses. You can leave a response , or trackback from your own site.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Service Untitled

MARCH 22, 2010

For example: Easy access displays. They’re a great example of a company that puts customers first and believes in being honest and straightforward with its customers. A well trained customer service representative from a reputable retail store can add lots of value to the hospitality industry.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Service Untitled

OCTOBER 6, 2010

Take for instance the example of a title closing company here in South Florida. Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person.

Customer Service 40

Customer Service Fax Etiquette 2010 40

Service Untitled

JUNE 24, 2010

We invest a lot of resources into employee training and offer several seminar programs and consultations for our customers. However, we work hard with our retail partners on training their staff or providing in-store tools that help in guiding customers. Facebook and Twitter are two examples.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40

Service Untitled

JUNE 22, 2010

My example is general and easily adaptable. In a face-to-face situation, customer surveys can too easily become popularity contests, so there has to be a lot of consistency in order to define a pattern to determine whether the service representative is actually excelling and on target. So how do you do a customer satisfaction survey?

Customer Service 40

Customer Service Purchasing Etiquette 2010 40