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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. I do more than 700 phone calls, not emails, to clients on their birthdays each year.

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10 Favors You Can Do for Yourself Every Day

Success

Here are some simple gifts you can give yourself every day to keep you focused on what you can do: Control the tapes in your head. I admit it, I’m pretty addicted to my phone. But I did answer the pressing email! I am trying to lessen my phone dependence for Lent. Send an email. Don’t sleep with your phone.

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Green Gift Giving: Great Eco-Office Gift Ideas

Eco-Office Gals

With Thanksgiving fast approaching, it means one thing: gift-giving season is just around the corner. Below is a list of great green gift ideas that will help you shine at this year’s office Christmas party. Help coffee or tea lovers ditch Styrofoam cups with this perfect gift idea. Gift Basket. Cost: $11.95.

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Digital communication tools are a constant source of workplace strife

Workplace Insight

” Lost in translation: 90 percent of teams report conflicts over digital tools, with 60 percent acknowledging these disagreements hamper productivity and collaboration. However, one sign of a quality tool is longevity—email remains the number one application for 70 percent of all workers across generations.

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10 Tips for Taking Effective Phone Messages

Ian's Messy Desk

Home About Contact Me Links Sitemap 10 Tips for Taking Effective Phone Messages Posted by Ian McKenzie Written on October 14, 2010 If youre new here, you may want to subscribe to my RSS feed. Write it down on a piece of paper, preferably a phone-message pad. Or, if you prefer, you can subscribe to my blog posts by e-mail.

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Using Email Effectively

Ian's Messy Desk

Home About Contact Me Links Sitemap Using Email Effectively Posted by Ian McKenzie Written on June 18, 2010 If youre new here, you may want to subscribe to my RSS feed. When responding to an email that contains an attachment, use Reply without Attachment(s) option. Or, if you prefer, you can subscribe to my blog posts by e-mail.

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What Kind of Leader Are You: A Fixer, Fighter or Friend?

Success

The Friend’s gift. And that’s not restricted to the obvious things like inventing a new product or renaming the company. opportunities for improvement—in every corner, from refinements to the business model, to small tweaks for existing products and processes to the micro-moments on the customer journey. The Fighter’s gift.

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