article thumbnail

5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year.

Email 279
article thumbnail

Ep 247: Email Management for Executive Assistants

LEADERASSISTANT.COM

In this chapter, I cover tactics for managing your own email inbox, as well as your executive’s. Of course, I’d love to hear your email tips and tricks as I’m always down to get more efficient and productive, so please reach out! LEADERSHIP QUOTE Email is the gateway drug of work; Slack is the crack.

Email 66
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A Day in the Life of Renée Marino, a Broadway Star-Turned-Master Communicator

Success

For example, instead of introducing yourself with a verbal resumé, you might start with an engaging anecdote. Recently, two of her colleagues came to an understanding that when one sends brisk emails, it isn’t yelling. Rather, it’s her instinct to shoot off emails like a to-do list. No one spoke…. It broke my heart.

2024 275
article thumbnail

How to Stand Up for Yourself

Success

She’d made a small on-the-job error, and a library trustee known for her bullying manner sent a reprimand to Fanning’s personal email address, CC’ing it to the entire board. Fanning acknowledged the error, apologized and asked that work emails be sent only to her work address. Email has pros and cons, Paterson says.

article thumbnail

Ep 212: Mariah Kerby on Discovering and Using Your Gifts, and Nurturing a Community of Growth for an Assistant Team

LEADERASSISTANT.COM

Be an example to all believers in what you teach, in the way you live, in your love, your faith and your purity. – ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Gifts 95
article thumbnail

Business Travel Is Back: How to Maximize Your Miles

Success

And although Neff likes his current card, he wouldn’t pass up the right offer for a different one—one with a big sign-up bonus, for example. For example, business cards can change the interest rate on an existing balance (consumer cards cannot), and the late fees on business credit cards can be much higher. 5 Don’t carry a balance.

Travel 321
article thumbnail

Donald Kelly—The Sales Evangelist—Is Out to Create a Community of World-Class Sellers

Success

selling peanuts, or having a little restaurant,” he says. Kelly offers the example of someone who comes in to buy a computer. Take, for example, someone who believes the customer they’re about to call will reject them. For example, most sellers send emails, make phone calls or write LinkedIn messages to prospective clients.