Education Etiquette Interviewing Survey 
Service Untitled
SEPTEMBER 22, 2010
In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues. To read this part of the interview, click “read more” below.
Service Untitled
OCTOBER 6, 2010
In real estate, one of the basic elements of being able to match a buyer with a home is to listen to the buyer’s wants, to educate the buyer about reasonable expectations, and to explain to the buyer some options that might be considered. The agent says the buyers are too fussy and not realistic. That may not be true at all.
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Service Untitled
OCTOBER 1, 2010
With the popularity of the internet, consumers are much better educated and have become savvy decision makers. That’s when we come full circle with the best of the best in customer service by raising awareness, using it, and helping to educate and understand a company’s target group or market, but it’s hard work.
Service Untitled
OCTOBER 8, 2010
Educate the customer on proper care; a typical owner’s manual consisting of hundreds of pages isn’t likely to be read by most new car owners, so keep it simple. Does lifetime warranties add up to consumer negligence or can it be the most positive part of customer service?
Service Untitled
JUNE 14, 2010
Compare it to being a parent; we help our children through guidance and education to become accountable for their own actions. Without accountability our customer service winds up with the grim consequences of empty promises, excuses and blaming others; most likely the customers.
Service Untitled
JUNE 15, 2010
When an employee reaches a five, ten, twenty year or more milestone in the company, or has achieved additional certification or education, special recognition is appropriate. Seniority and personal achievements should always be recognized.
Service Untitled
OCTOBER 26, 2010
I trust that you are educated enough to speak for your company without having to read a script. Please smile at me when I come in so I feel important and welcome. Listen to my complaints. Don’t make excuses when your company messes up. Don’t use canned speeches on me when I call.
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