Office Dynamics
APRIL 30, 2015
IAAP teamed up with Staples to #CelebrateAdmins. Business Management Daily had a daily free download or gift. All Things Admin shared a chart of all the special happenings and more and started #AdminProud. Office Ninjas offered daily flash give aways and they had some really incredible gifts.
Service Untitled
SEPTEMBER 15, 2009
We live in America I shouldn’t have to press anything for our language 2) English as a second language / culture call centers (India, Phillipines, etc…) 3) Agents disconnecting you intentionally and hoping you won’t call HQ with their name 4) Poorly trained people trying to fix your problem over the phone (Verizon FIOS is horrible (..)
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Service Untitled
JUNE 8, 2010
Three questions pertaining to customer service became staples: How satisfied were you? Regularly surveying customers, but keeping questions targeted to one specific area could evaluate the company’s progress. What could we have done to improve our service? What do you think we do especially well?
Stephanie LH Calahan
MARCH 25, 2011
When it's accepted, I go to their profile and download their vCard into Outlook, adding any other contact info by reading their business card (the vCard never has a phone number, for example.) Staple the cards into a little notebook, one card per page. I do as I advise people when I consult on business and social media etiquette.
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