Tips From T. Marie

AUGUST 17, 2016

In fact, when GetFiveStars.com founder Mike Blumenthal conducted a survey, although business owners themselves believed that 75% of customers were experiencing excellent customer service, the customers themselves had something else to say. Offering a free gift or discount for taking the survey can improve completion rates.

Customer Service 100

Customer Service Social Media Facebook Twitter 100

Customers Rock!

AUGUST 16, 2012

Social media has put everything into a new light as empowered customers are taking up their mobile phones and tweeting their distress for all the world to see. This doesn’t mean giving every customer a discount, or something for free when they complain. Customers have changed, and customer expectations have greatly changed!

Social Media 100

Social Media Customer Service Phones AT&T 100

Practically Perfect PA

NOVEMBER 23, 2011

I conducted a short project, where I surveyed all of the consultants to find out what they needed from their accommodation. It is easy to negotiate on the price per night with a serviced apartment as they do tend to discount on block bookings. My director gave me the task of reducing this spend by 20%.

Negotiating 100

Negotiating Suppliers Expenses Restaurants 100

Customers Rock!

MARCH 30, 2010

Social media has put everything into a new light as empowered customers are taking up their mobile phones and tweeting their distress for all the world to see. This doesn’t mean giving every customer a discount, or something for free when they complain. Customers have changed, and customer expectations have greatly changed!

Customer Service 100

Customer Service Social Media Phones AT&T 100

Service Untitled

DECEMBER 24, 2010

A Christmas Customer Satisfaction Index survey showed Amazon as the top online retailer to best satisfy consumers during the busy holiday shopping season. The survey was based on five main categories: Quality of service. With that comes the search for discounts and vouchers prior to their purchases. Functionality. Merchandise.

Customer Service 40

Customer Service Purchasing Social Media Promotion 40

Service Untitled

OCTOBER 28, 2010

off my next purchase in exchange for answering questions, and then onto Office Depot with another receipt offering a discount to log in and answer some questions. off my next purchase in exchange for answering questions, and then onto Office Depot with another receipt offering a discount to log in and answer some questions.

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Service Untitled

NOVEMBER 28, 2011

A survey done by American Express revealed one-half of the nation’s retail sales come from small locally owned businesses. Small businesses can answer their own phones instead of having to “press one” to begin the maze of customer service, as well as actually do hands on personal service for customers while they wait.

Customer Service 40

Customer Service Holidays 2011 Purchasing 40

Service Untitled

DECEMBER 16, 2011

In a global survey, Accenture wrote about deteriorating customer service and how most of us have at least switched one of our own service providers because we were displeased that our expectations had not been met. We’re obviously all looking for better prices and better service, but how do we handle situations when they go awry?

Customer Service 40

Customer Service AT&T 2010 Phones 40

Service Untitled

MARCH 19, 2013

Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Amazon led all e-commerce retailers with a score of 88 according to For See’s E-Retail Satisfaction survey. Check out dialahuman.com for one such service.

Customer Service 40

Customer Service 2005 2012 AT&T 40

Service Untitled

APRIL 12, 2011

Begin the process as soon as possible, and if you don’t have an immediate solution, then follow-up with an email or phone call as soon as you do. Offer discounts and coupons after you have resolved the customer’s problem. Simple ways to survey customers Rarely will our customers confide in us. Instead they just.

Customer Service 40

Customer Service Policies Holidays Confidence 40

Service Untitled

NOVEMBER 16, 2010

Surveys answer how many rings it takes until an agent answers the phone or how many customers can be helped in an hour, but that doesn’t address the agent who is responsible for solving the problem. In my own example, I spoke to five different agents; not one of them solved my problem until Brittney appeared.

Customer Service 40

Customer Service AT&T Expenses Facebook 40

Service Untitled

APRIL 5, 2010

The company has developed software explicitly designed that allows it to ship orders the same day until 6:00 PM and has negotiated discounted rates with the major shipping carriers. The site also offers a referral program with cash incentives, and the customer service toll-free phone numbers and contact information are easily accessible.

Customer Service 40

Customer Service Etiquette Negotiating Clothes 40

Men With Pens

SEPTEMBER 21, 2010

“Kidorable on Sale&# , maybe, or perhaps, “Our Discount Section&#. We clicked through to that discount page to read what was there, even though we normally only critique the home page. The survey can be set to pop up a minute after people land on the site, which will get you better returns than just having it as a link.

Clothes 40

Clothes AT&T Gifts Email 40

Men With Pens

FEBRUARY 18, 2010

When you add up the time it takes for estimates, contracts, printing, filling, phone calls, and all the rest, you’ll lose money without a minimum. Even if the meeting is just an hour, I have to account for the extra time of meeting prep, road time, and returning phone calls I miss while out of the office. That’s a mistake.

Elance 40

Elance AT&T Phones Policies 40