Service Untitled

MAY 6, 2014

If 60% of customers tell their friends of a bad experience, 31% share their experiences on Facebook and other social media, and 20% write reviews, we definitely need a positive service recovery when our most sophisticated technology fails to remedy a customer’s displeasure. Take for instance the complicated world of credit cards.

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Credit Card Customer Service Social Media Holidays 40

Small Business CEO

NOVEMBER 23, 2010

This concerted effort to support small, independently-owned businesses would help to drive sales in the holiday weekend shopping traffic. Of course, we cannot discount the contribution of big companies to the economy, but supporting small businesses during this day is a sign of recognizing their contribution to our local community.

Social Media 40

Social Media Holidays Purchasing Twitter 40

Service Untitled

JULY 17, 2013

With the expert incorporation of social media, Burberry has more than 10 million Facebook followers, but even Twitter was not to be the final public method of expanding the younger consumer desire of fashion and function communication. Culture Customer Satisfaction Customer Service Employees Proactive Specific Companies'

Customer Service 40

Customer Service Holidays Social Media Clothes 40

Service Untitled

DECEMBER 17, 2013

We must strive to deliver all that we have promised on our websites, in our flyers, and on social media. Have a process formulated to thank your customers; whether you send out personal thank-you notes, email appreciation letters, small gifts, or coupons for discounts on subsequent business. Use loyalty reward programs.

Customer Service 40

Customer Service Holidays Social Media Restaurants 40

Service Untitled

SEPTEMBER 4, 2013

It may not always be a complete win, win, win; unfortunately social media also attracts a few less than desirable critics who for unknown reasons may just lash out for the sake of creating havoc. We advertise great offers and customer service excellence for new customers signing up, special discounts, and promo packages.

Customer Service 40

Customer Service Holidays Social Media Facebook 40

Service Untitled

MARCH 24, 2014

Amazon’s $20 increase for Prime members certainly drew a lot of derogatory hoopla this past week with social media and forums all buzzing with criticism about the 25% hike. In fact, according to Brand Key, a loyalty consulting agency, Amazon’s ratings dropped from 93% to 83% two days following the hike.

Customer Service 40

Customer Service 2005 2014 Promotion 40

Service Untitled

DECEMBER 24, 2010

A Christmas Customer Satisfaction Index survey showed Amazon as the top online retailer to best satisfy consumers during the busy holiday shopping season. With that comes the search for discounts and vouchers prior to their purchases.

Customer Service 40

Customer Service Purchasing Social Media Promotion 40

Musings of a High-Level Executive Assistant

JANUARY 30, 2013

Employee discounts to local businesses and the performing arts -Executive retreat or seminar based on Jim Loehr’s The Power of Full Engagement or The Power of Story -A team of volunteers to promote a fun culture at the office with a nominal budget allocated by the company for game nights, Halloween costume contest prizes, talent shows, etc.

Holidays 40

Holidays Gifts 2013 Social Media 40

Men With Pens

DECEMBER 22, 2009

No matter who you are, what you do, or why you’re here, we want to tell you this holiday season that we’re glad that you are here, and we hope you’ll continue to come around for years to come. From all of us at Men with Pens, have a wonderful holiday season, full of joy and merriment and laughter and love and wonder.

2009 40

2009 Holidays 2010 AT&T 40

Andrea Kalli

AUGUST 12, 2010

Ideas could include: - shoe care tips - announce/review shoe care products - shoe storage ideas - things to think about when purchasing shoes - a different post on shoe ideas for every holiday, season, or special occasion. They will change your business!" Andrea I know, I know.it looks like all I want is for you to buy stuff.

Facebook 100

Facebook Promotion Social Media Twitter 100

Men With Pens

JANUARY 10, 2010

Every business owner should put all his energy into social media and making sure people like him. He buys courses in how to use social media because he thinks clients must like him. The expert says nothing is more important than being liked. Sales will follow if people like you. But that’s not what’s happening.

2010 40

2010 AT&T Social Media Twitter 40

Men With Pens

DECEMBER 13, 2009

Ulrich ( @maryeulrich ) December 14, 2009 at 7:29 am Last week I listened to Dan Zarrella talk about the science of social media. My Social Media Experiment Reply Jodi Kaplan December 14, 2009 at 9:59 am The degree is partly to put your knowledge to work, and partly to teach you how to think and to apply knowledge.

2009 40

2009 AT&T Learning Resume 40

Men With Pens

DECEMBER 1, 2009

Social responsibility, social media – can’t I just run my business how I used to? Social responsibility, social media – can’t I just run my business how I used to? Social responsibility, social media – can’t I just run my business how I used to? Yosie Saint-Cyr´s last blog.

2009 40

2009 AT&T Interviewing Copyright 40

Men With Pens

DECEMBER 6, 2009

Holiday Season Kicks Off – 2 Weeks in Review! Limited time offer discounts, periodical sales, and fliers four times a year. Another freebie, is to use your social media to spread the love about Men with Pens to your friends and colleagues. And I’m not too worried about it either. Dave Doolin´s last blog.

2009 40

2009 AT&T Retirement Twitter 40