Tips From T. Marie

JANUARY 20, 2015

I’m a stickler about customer service. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service.

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JULY 21, 2011

It doesn’t take much to set up an attractive website, display some fine merchandise or services, and go about the business of selling. It is very interesting that companies like STELLA Service now rate online customer service from Elite, Excellent, Approved, and Not Approved. photo credit: Ryan Q.

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Customers Rock!

MAY 10, 2012

I have attended two of these events in the past – as a Lithium customer (Verizon). Good News for Social Customer Service. I was happy to see a renewed focus on both sides of social business – customer service, as well as marketing. Here are some of my key takeaways.

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Verizon Social Media Customer Service 2012 100

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JANUARY 17, 2011

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Customer service is also based on civility, and rudeness is expensive. Of course ,we all agree that customers can be incredibly rude.

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SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. What are your customer service pet peeves? Which of the pet peeves above really bother you?

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FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. The cameras were only set up in one spot and focused on the monument through the arch. Delivering superior customer service is also a perception. Was that real? Is it realistic?

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NOVEMBER 24, 2010

Verizon Wireless for doubling to $350 the early termination fee if a customer cancels their smartphone subscription after the 30-day grace period. CompUSA for charging restocking fees of “up to 25 percent&# of the purchase price on any product that doesn’t meet its return criteria.

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