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7 Customer Service Books to Help You Level Up Your Business

Success

Good customer service will help you level up your business. That’s because great customer service can turn even a dissatisfied customer into one of your biggest brand advocates. But customer service has become increasingly complex with more roles to play than ever. By Jeff Toister.

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45 Professional Development Books to Level Up Your Career and Your Life

Success

In a world with countless ways to level up your professional development, books are one of the most underestimated tools. Rather than leaving the reader with vague lessons learned, Kawasaki spells it out with tips, advice and quotes. If so, then this is a great book to pick up today. He also imparts a personal development spin.

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10 Reasons Why a Virtual Assistant Can Help Your Home-Based Business Succeed

Tips From T. Marie

While you have complete control over your schedule and work environment, you also have to take care of everything from administrative tasks to customer service on your own. Increased Flexibility Virtual assistants are typically available on a part-time or project basis, allowing you to scale your business up or down as needed.

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The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. Get ahead of customer dissatisfaction.

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How to Protect Yourself from Online Scams

Success

If something feels wrong or weird about an email, text message or website, pay attention to your gut, and use the tips below to help protect you from online scams. Keep your devices up to date. Be wary of social media. We’ve all accidentally given out more information than we intended to on social media.

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TikTok Is Here to Stay—Is Your Brand Ready?

Success

In December 2021, tiktok.com became the world’s most popular web domain , bumping Google—and its entire suite of services—down to the No. If the world’s most popular search engine was succeeded by a social media app, it may indicate a new era for the platforms that were once used solely for entertainment.

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Using Social Media to Build Relationships

Customers Rock!

A lot of businesses love social media because they feel it helps them spread the word about their organization and what they do. However, I strongly feel one of the most effective uses of social media is to build and deepen relationships with customers – be they consumers, clients, donors, or constituents.