Success
DECEMBER 28, 2021
As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty.
Success
MARCH 13, 2022
Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year. Do your homework.
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Success
NOVEMBER 24, 2022
Upon being told the restaurant didn’t offer such a meal, she explained that her husband was in stage four cancer and had lost his appetite—except that he now craved a meatball sandwich. A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says.
LEADERASSISTANT.COM
MAY 7, 2023
Join the Leader Assistant Circle Community for FREE to watch the video of my conversation with Naomi, and get a copy of her slide presentation. In this recording from one of our weekly Leader Assistant Zoom Chats , Naomi and I discuss language models like ChatGPT, automation and how it all can help us in our assistant roles.
LEADERASSISTANT.COM
FEBRUARY 19, 2023
Watch the short, animated #AssistantsLEAD video mentioned in this episode. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.
Customers Rock!
MAY 4, 2012
As most travelers are aware, the customer experience is especially important when you are away from home; it becomes something we are truly living. It was on the wall of a restaurant, Max’s Cafe, at the San Francisco Airport. As customers, isn’t this what we are hoping to find in the businesses we frequent?
Allwork
NOVEMBER 6, 2023
Guest Episode Video Transcript Zoe Ellis Moore Founder of Spaces to Places. The Instant Office report was fascinating from this year, this of September, and it was all about service and just basic things of great customer service there. And I think this is where it’s really moved to hospitality.
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