Customers Rock!

JANUARY 24, 2012

However, the fact that social media is a web-based activity gives companies (especially those in the Business to Consumer space) the opportunity to measure actual product purchases coming from social media. Other costs are not quite as obvious. Dell is one of the most commonly cited examples of this from their Twitter Dell Outlet account.

Social Media 100

Social Media Verizon Customer Service 2012 100

Service Untitled

FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. Is perception much different when marketers and advertisers want us to believe in their products? Delivering superior customer service is also a perception. Is it realistic?

Verizon 40

Verizon Customer Service Phones Etiquette 40

Service Untitled

NOVEMBER 24, 2010

Bean for their 100 percent product satisfaction guarantee. Verizon Wireless for doubling to $350 the early termination fee if a customer cancels their smartphone subscription after the 30-day grace period. Their website does not offer a customer service phone number.

Holidays 40

Holidays Verizon Customer Service Policies 40

The Marq

DECEMBER 17, 2009

The Pearl Flip certainly had its fair share of issues, and this was supposedly a mature product! If you’re listening AT&T and Verizon, you may want to take note that you lost my business. The CLIQ, though using the same Android OS as the G1, seemed a more mature product overall.

Keyboards 40

Keyboards Verizon 2009 Expenses 40