Remove Customer Service Remove Products Remove Purchasing Remove Verizon
article thumbnail

Measuring the Impact of Social Media

Customers Rock!

However, the fact that social media is a web-based activity gives companies (especially those in the Business to Consumer space) the opportunity to measure actual product purchases coming from social media. Other costs are not quite as obvious. Sanuk is another example. The other side of the coin from revenue is cost savings.

article thumbnail

Consumer Reports’ naughty and nice list for holiday shoppers

Service Untitled

Bean for their 100 percent product satisfaction guarantee. Wal-Mart for their return policy refunding cash (for purchases under $25), gift cards (for purchases over $25), or an even exchange. Their website does not offer a customer service phone number. Anything can be returned anytime for any reason. -