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Raise your hand if you like automated phone message systems…

ProAssisting Blog

GetHuman.com is a website that lists thousands of companies along with their various customer service numbers WITH instructions on how to avoid those automated messages and get to a real human!

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What Are 5 Components of Emotional Intelligence & How Do They Shape Your Future?

Success

Difficult and stressful situations in particular require adept self-regulation. The product, price and speed of delivery are each excellent, yet their customer service could use some improvement. After a stressful day for this entrepreneur, one particular customer service representative behaves rudely.

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Happiness Is… a New Career Path

Success

Kickliter’s role is unique: She is primarily focused on customer happiness. Imagine a customer service team on steroids. Every day, she and a cadre of “happiness experts” and “happiness allies” review every iota of customer feedback, proactively searching for ways to improve their clients’ experience with the company’s software.

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The Key To Innovative Coworking: A Deep Dive Into VR & AR Integration Strategies

Allwork

One example is a surgeon honing their technique on a virtual patient, or a customer service rep navigating challenging scenarios. Here, members can escape to calming virtual environments, like a serene beach or a peaceful forest, to recharge and de-stress.

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Finding a real person when contacting customer service

Service Untitled

So why do they insult us and make us want to throw our phones across the room as we try to make our way through the maze of the company phone tree? Getting through to a real person is the number one complaint of customers who either need help with their service or product or have a complaint. Show stress in your voice.

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How credit card companies offer different levels of customer service

Service Untitled

For a consumer who has been involved in a bankruptcy, has judgments or poor credit based upon late or skipped payments, interest rates are always higher, but poor customer service should not go hand in hand with poor credit. Customers who are nasty to representatives tend to receive less service and less consideration.

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When a customer service representative is limited to talk time

Service Untitled

Jennifer had not spent more than ten minutes on the phone with the bank customer service representative when the agent told Jennifer she would have to ask the remainder of her questions at another time. Limiting talk time is not going to improve customer engagement. So what should an organization do?