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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

Email 279
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How to Save Money on Your Car Insurance

Success

You’ll likely need to supply personal information like your name, email, phone number, driver’s license and vehicle information and your current insurance policy details. Customer service and the ability to pay claims quickly and easily should also factor into your decision—not just how much money you can save on your car insurance.

Policies 195
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Finding a real person when contacting customer service

Service Untitled

Consumer Reports tell us that organizations rarely listen to the surveys they ask when we hear the infamous, “Your call is very important to us. So why do they insult us and make us want to throw our phones across the room as we try to make our way through the maze of the company phone tree? Please don’t hang up.&#

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9 Proven Strategies to Grow Coworking Membership Sales

Allwork

With a current count of approximately 19,400 coworking spaces globally, as reported by Gitnux , the growth of coworking is projected to skyrocket the number of spaces to nearly 50,000 by 2025. By going the extra mile and providing additional services to your clients, you can not only attract new customers but also keep them coming back.

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Consumer Reports’ naughty and nice list for holiday shoppers

Service Untitled

On Monday, Consumer Reports published its first Naughty and Nice Holiday List. The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Anything can be returned anytime for any reason. -

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Exceptional Client Care Goes Way Beyond Your Services List

Step It Up VA Coaching

And they’re things that are not always mentioned when we talk about customer service. What I’m talking about is more than just good customer service. Why not purchase a ticket to their next training call, or product they’re launching? Your clients should be paying you good money to work with you.

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Silence is Deadly

Make or Break Moments

His phone is turned off – probably to avoid my text messages – and the silence is killing me. It included another customer service address to contact. This is my first time using their service and could have been a long and mutually beneficial relationship as I am now using their premium service.