Remove Customer Service Remove Phones Remove Policies Remove Social Media
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Prepare a strategy for social media customer service

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Businesses work social media to help make them successful, but it is wise not to just rush in and set up Facebook and Twitter accounts without having a viable plan. While good reviews about a company’s product or services may build brand loyalty, a problem with a product or service can quickly escalate and get out of control.

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Is Using Social Media at Work a Good Idea?

On The Job

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? Cavalli points out that social media interaction isn’t always about discussing a new movie or dishing the latest gossip.

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Is Customer Service Part of Your Business Process?

Make or Break Moments

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?

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Answering Your Phone: Is it You or Memorex?

Make or Break Moments

Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. Get Human is a website that offers a listing of companies and their customer service numbers and the shortcut secrets to help you connect with a real person.

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Artificial Intelligence at Work: How Office Professionals Can Build A.I. Skills for the Future

Eat Your Career

You can’t spend more than two minutes on social media without being inundated by self-proclaimed “experts” telling you how A.I. Follow your organization’s policies and don’t share any private information, whether personal or business-related. Over the past few months, we’ve all watched in amazement as hundreds of new A.I.

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TheMarq: Social Media Not a Panacea

The Marq

TheMarq A Human Perspective on Business and Life Social Media Not a Panacea Some will find this as no surprise: social media is NOT the answer to every challenge in business. Theres no real business value in such postings, though some may argue there is personal historical and social value.

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Don’t expect customer service from your health insurance company

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California PPOs received low ratings for various quality measures – especially customer service according to a new report released by the state’s Department of Insurance. For customer service, all of the companies received a “1″ except for Aetna which received a “2.&# photo credit: cote.