Make or Break Moments

MARCH 12, 2010

Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers. Keep it personal Don’t make the customer work Foster Relationships Go Above and Beyond Be enthusiastic Be helpful without being annoying (good one!)

Customer Service 100

Customer Service 2009 2008 2010 100

Customers Rock!

JANUARY 18, 2010

2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way. Brands are using a focus on customers as a competitive differentiator in their advertisements. What do you think?

Customer Service 100

Customer Service 2010 Social Media Credit Card 100

Service Untitled

NOVEMBER 17, 2010

Businesses work social media to help make them successful, but it is wise not to just rush in and set up Facebook and Twitter accounts without having a viable plan. While good reviews about a company’s product or services may build brand loyalty, a problem with a product or service can quickly escalate and get out of control.

Social Media 40

Social Media Customer Service Facebook Twitter 40

The Small Business Blog

APRIL 22, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? OnlineOffice: Overview Get the Flash Player to see this player.

Social Media 100

Social Media 2007 2008 2006 100

Service Untitled

DECEMBER 5, 2012

And when they were satisfied with that relationship, then the “social vampire” would cling on to the next person – drawing apart everyone’s patience and exhausting all those left behind in that person’s social wake.

Social Media 40

Social Media Customer Service 2005 Facebook 40

On The Job

JULY 22, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? Cavalli points out that social media interaction isn’t always about discussing a new movie or dishing the latest gossip.

Social Media 100

Social Media Facebook Twitter Legal 100

Small Business CEO

FEBRUARY 23, 2015

One of the best ways to show your customers you care about them is by making sure that your customer service channels are optimized to serve your customers in a quick, efficient manner. … Information Technology Customer Service customer service technology voice customer service'

Customer Service 40

Customer Service Social Media Phones 40

Make or Break Moments

AUGUST 10, 2010

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Or would they? Share your tips for success here.

Customer Service 100

Customer Service 2009 2008 2010 100

Allwork

JUNE 29, 2023

To further enhance the sense of belonging and boost future sales, consider incorporating the following tips inspired by customer service courses: Foster team connections : Introduce new members to your entire team, enabling them to know who to approach for specific needs or inquiries.

Social Media 264

Social Media 2025 Collaborate Promotion 264

The Small Business Blog

MAY 25, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? What better way to do this than through social media?

Social Media 100

Social Media 2007 2008 2006 100

Make or Break Moments

AUGUST 25, 2010

Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. Get Human is a website that offers a listing of companies and their customer service numbers and the shortcut secrets to help you connect with a real person.

Phones 100

Phones Customer Service 2009 2008 100

Make or Break Moments

AUGUST 27, 2010

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?

Customer Service 100

Customer Service 2009 2008 2010 100

All Things Admin

FEBRUARY 20, 2023

Gone are the days when filing, phone skills, and semi-legible shorthand were key requirements for an admin job. The “Traditional” Role of the Administrative Professional Has Shifted In the past, admins have been responsible for things like customer service, accounting, and data entry. Let’s look at each component individually.

Administrative Professionals 98

Administrative Professionals Social Media 2025 Mentoring 98

Customers Rock!

AUGUST 16, 2012

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible. In my book , I talk about Killer Customer Service.

Social Media 100

Social Media Customer Service Phones AT&T 100

Small Business CEO

MAY 9, 2013

For cash strapped small businesses social media can be a cheap and effective way to promote your business/brand and increase revenue. At the same time many SMBs don’t properly utilize social media or ignore it altogether. Do set up social accounts on all the relevant social platforms for your business.

Social Media 40

Social Media Networking Customer Service Promotion 40

Service Untitled

JULY 15, 2011

Now the average customer can get immediate gratification; no phone calls to the organization to find out the CEO’s name and no waiting weeks for a response as the letter snakes itself around various departments looking for a solution. Social media, namely Facebook and Twitter get unhappy customers attention.

Social Media 40

Social Media Customer Service Twitter Google 40

Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Understand the product or service and has a thorough working knowledge of the components.

Customer Service 40

Customer Service Social Media 2005 Phones 40

The Small Business Blog

MARCH 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? But, what makes good customer service? You want the whole tree."

Customer Service 100

Customer Service 2007 2008 2010 100

Success

JUNE 30, 2021

You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly. Your website, social media or app likely serve as your potential customer’s first experience with your business. 10% detractors subtracted from 40% promoters yields an NPS of 30.

Promotion 255

Promotion Purchasing Social Media Clothes 255

Service Untitled

JULY 31, 2012

Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? In a study from CRM Guru, bad customer service accounts for 70 percent of customer attrition followed by poor quality at 30 percent, price at 25 percent, and functionality at 15 percent.

Customer Service 40

Customer Service Expenses Social Media Phones 40

Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

Customer Service 40

Customer Service Social Media Agencies Facebook 40

Success

AUGUST 25, 2021

If I had taken the safe route and always done as I was told, when I was told, where I was told, I’m pretty sure I would still be answering the phones at my father’s office in Florida. There’s nothing wrong with working for my dad or answering phones; it’s just not what I’m meant to do. I’m not bragging when I tell you this.

Social Media 246

Social Media 2021 Clothes Phones 246

Service Untitled

SEPTEMBER 16, 2013

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

Customer Service 40

Customer Service Credit Card Social Media Agencies 40

Service Untitled

MARCH 6, 2012

Beyond the long arms of social media where we frequently address our complaints to organizations that have “done us wrong,” enters another new kid in town who stretches beyond the 140 character Twitter or the full time media Facebook guru, and claims it can connect you directly to the top decision makers.

Customer Service 40

Customer Service Social Media Twitter Equipment 40

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. Consider using social media the same way. Offer role-playing, mentoring and carefully select those employees who can resolve, address and deal with customers in a positive manner.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

DECEMBER 20, 2010

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.

Customer Service 40

Customer Service Social Media Twitter Networking 40

Service Untitled

JUNE 14, 2013

So are there different levels of service for credit card customers depending on one’s credit and past financial history? Unfortunately some credit card companies rate the effectiveness of their customer service representatives by how quickly they can get the consumer off the phone, and then onto the next.

Credit Card 40

Credit Card Customer Service Social Media Medical 40

Small Business CEO

NOVEMBER 5, 2021

On one side of the coin, a study showed the average person spends 3 hours and 15 minutes on their phone where they disconnect almost entirely from their surroundings. … The post Technology That Can Deepen The Connection Between You And Your Customers appeared first on SMALL BUSINESS CEO.

Social Media 79

Social Media Phones Management Customer Service 79

Service Untitled

JUNE 29, 2011

Front-line customer service representatives impact our everyday lives. Why then, are service people often treated as among the lowest paid in many organizations? Why then, are service people often treated as among the lowest paid in many organizations? photo credit: CUS Visual Media Team.

Customer Service 40

Customer Service Training Social Media Twitter 40

The Marq

OCTOBER 26, 2009

TheMarq A Human Perspective on Business and Life Social Media Not a Panacea Some will find this as no surprise: social media is NOT the answer to every challenge in business. Theres no real business value in such postings, though some may argue there is personal historical and social value.

Social Media 40

Social Media 2009 Twitter Phones 40

Service Untitled

AUGUST 8, 2011

The old-fashioned customer service agents spent most of their time on the phones trying to resolve problems, but now such quick social media outlets as Twitter can quickly lead to a firestorm of criticism if not handled immediately. What are the golden rules of knock-down, kick-butt, customer service?

Customer Service 40

Customer Service Social Media Training Agencies 40

Eat Your Career

AUGUST 28, 2023

You can’t spend more than two minutes on social media without being inundated by self-proclaimed “experts” telling you how A.I. This includes personal identification information (like phone numbers, email addresses, social security numbers, etc.) tools have flooded the market. Assume that anything you do in an open A.I.

Skills 130

Skills Legal Social Media Project Management 130

Service Untitled

APRIL 4, 2011

In real estate sales, there is a lot more to successful customer service than dealing with just customers and clients. Homes are listed in multiple listing services, and thousands upon thousands of other selling realtors are there to sell a listed home. In real estate listing is the game. Make sure your orders are clear.

Customer Service 40

Customer Service Social Media Phones Confidence 40

Recruit CRM

JANUARY 25, 2022

Prompt Customer Support Customer service is crucial when considering buying a recruitment automation software. Moreover, a vendor's customer service should deliver effective solutions to your issues with complete satisfaction. Mobile recruitment can't be ignored today by recruiters.

Agencies 65

Agencies Resume Social Media Job Hunting 65

Customers Rock!

MARCH 30, 2010

The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. Customers have changed, and customer expectations have greatly changed!

Customer Service 100

Customer Service Social Media Phones AT&T 100

Service Untitled

NOVEMBER 22, 2010

California PPOs received low ratings for various quality measures – especially customer service according to a new report released by the state’s Department of Insurance. For customer service, all of the companies received a “1″ except for Aetna which received a “2.&# photo credit: cote.

Customer Service 40

Customer Service Health Medical Social Media 40

Tips From T. Marie

DECEMBER 30, 2014

That means responsive websites, cloud storage of shared documents and ease of communicating via email and social media. If you don’t realize the majority of your visitors are stopping by on their smart phones, you may not be offering them a responsive design in order to give them the best experience. Being CONNECTED.

2015 100

2015 Social Media 2014 Customer Service 100