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Building customer loyalty for small businesses

The Small Business Blog

This can come down to the customer service you provide, from the moment they get in touch or walk through your shop door. Small businesses also usually go hand in hand with local business and local customers. You could offer them a special free gift, if they spend so much with your company.

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Employ more customer service options to provide a concierge level of excellence

Service Untitled

It’s true that not every company can employ the 24/7 quality phone service of a corporation like American Express, but customers look for the least amount of work they have to do in order to be the happiest with their purchases. In 2011, over 72.6 In 2011, over 72.6

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Customer service mistakes that go bump in the night

Service Untitled

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.

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9 Proven Strategies to Grow Coworking Membership Sales

Allwork

To further enhance the sense of belonging and boost future sales, consider incorporating the following tips inspired by customer service courses: Foster team connections : Introduce new members to your entire team, enabling them to know who to approach for specific needs or inquiries.

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Linchpins Unite to Make a Difference

Make or Break Moments

On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate. Ever since his book Tribes came out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join his TRIIIBES ning and band together – I have been a fan.

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‘Social listening’ can help businesses become more effective

Service Untitled

.” Dell’s social media 10,000 employees are tuned into more than 25,000 conversations about Dell every day claiming the more information gathered, the better the company will be able to deliver the precise products and services customers want. Can personal customer service survive in a digital world?

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Info Product Creation: How To Create Your FIRST Info Product in 7 Easy Steps

Office Organization Success

It is also a great customer service feature to create an autoresponder so that you can follow-up with your customers to check that they are happy with their purchase and are implementing the information you shared with them. You now need to create a sales page for your product, and associated shopping cart link.

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