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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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Fear of Success | Men With Pens

Men With Pens

The reason I was willing to confess was because I realized I was putting a client relationship at risk – and because I cannot abide bad customer service, I also realized that I needed to address this issue. But I believe there’s a place for healthy skepticism, when reading some of these “living your dream&# stories.

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