Remove Customer Service Remove Management Remove Phones Remove Training
article thumbnail

What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

article thumbnail

How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

Success

You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Raise your hand if you like automated phone message systems…

ProAssisting Blog

GetHuman.com is a website that lists thousands of companies along with their various customer service numbers WITH instructions on how to avoid those automated messages and get to a real human! Home Blog About Us Who we are About the Program Program Specifics Execs, HR Depts. Share it with others. Stay in the know!

Phones 500
article thumbnail

The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. Then, overdeliver as possible. It often ends there!

Gifts 279
article thumbnail

Managing your boss’s schedule like a mega star

Practically Perfect PA

There are loads of different ways we can save our Executive’s time, but I think it all starts with the fundamental task of diary management. Most assistants manage their Executive’s schedule and most Executive’s live by what is in that schedule. Email Management. Ideally, it should be the same time every day.

article thumbnail

Working on vs. in Your Business: What’s the Difference?

Success

I hired my operations manager (and first-ever employee) with every intention of working on my company. She was a great first employee : She trained each new team member, took on additional work and supported the company’s goals at every turn. I worked longer hours, held shortened meetings and conducted business over the phone.

Goals 331
article thumbnail

Ep 247: Email Management for Executive Assistants

LEADERASSISTANT.COM

In this chapter, I cover tactics for managing your own email inbox, as well as your executive’s. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Email 66