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The art of meeting customer expectations

Service Untitled

When there are poorly managed expectations and neglectful follow-up procedures, customers become confused, disappointed, and frustrated. Basically the problems arise when a service, product, call back, or response has not been delivered or is not what the customer expected. photo credit: SimplyAbbey.

Medical 40
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Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.

Laughing all the Way to Work

It was an exciting night for HPTI as Jonathan Goodnight was also awarded Technical Professional of the Year and they were finalists in ten other categories, including Best Recognition Event, Best Corporate Communicator, Best Product Developer and Corporate Social Responsibility Program of the Year. Morgan Chase & Co.

2010 100
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Sleep your way to the top | Men With Pens

Men With Pens

And pushing through fatigue is a hallmark of productivity, a sign of stamina, of strength, of glorious stubborn determination to reach success. When you aren’t getting enough sleep, you’re short-changing yourself badly, not only in productivity but in many other areas that contribute to great work. We’re awesome!

2010 40