Make or Break Moments

JULY 9, 2010

saw an opportunity to help business owners by purchasing and maintaining the mainframe and allowing businesses to have Jim’s business do the computer work. So what does it take to be a computer business and stay a vibrant and valuable resource for 35 years in an industry that has had more changes than “Carter has liver pills?&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 11, 2010

I have been going and doing my weight training three times a week and the cardio bike thing ever since. As a customer – it isn’t my speciality, so I don’t question, I just continue on. As a customer – I’m excited. No change. No change in the routine. I think I should be afraid; very afraid.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 7, 2010

Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. The article details the survey particulars (about 500 people per country surveyed), the worst hit industries, what ticked customers off and what set businesses apart.

Customer Service 100

Customer Service 2009 2008 2010 100

Eco-Office Gals

DECEMBER 10, 2013

The process of making a transaction at a retail store and receiving a thermally printed receipt is so familiar that customers may think it is the only way to get a record of their purchase of products or services. E-receipts solve these and other customer service problems. photo by: ben_osteen.

Credit Card 100

Credit Card Customer Service Email Environment 100

Small Business Labs

DECEMBER 16, 2014

Already in use by Apple and other major retailers, Beacons are being used for applications such as in-store customer service notifications, special upgrade offers and personalized marketing messages. These firms will be hurt as the energy industry cuts back due to lower prices.    3.    6.

2015 100

2015 Payroll Finance Skills 100

Service Untitled

OCTOBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products.

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Success

NOVEMBER 1, 2022

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. I recently experienced this with a camera purchase.

Gifts 279

Gifts Customer Service Policies Social Media 279

Service Untitled

NOVEMBER 5, 2010

The easiest way to figure this out is through surveys which analyzes a customer; builds a profile, builds models of their preferences, and often can predict problems before they even happen. Customers don’t want to be embarrassed, lectured, corrected, or have an agent express a “know it all&# attitude. Value client opinion.

Customer Service 40

Customer Service Social Media Training AT&T 40

Success

JANUARY 30, 2023

To customers, a brand is the promise of an experience as well as the experience of that promise being delivered. Some aspects of your brand (great sensory appeal, supreme customer service , excellent training, meeting deadlines , etc.) will probably never change. Keep an open mind.

FedEx 278

FedEx Social Media Customer Service 2014 278

Service Untitled

JUNE 2, 2011

I saw a commercial today for an exterminating company that advertised the ongoing training their employees receives. I asked if they provided training for their employees and if they solicited customer satisfaction data. I ultimately picked a business that did both ongoing training and solicited customer feedback.

Training 40

Training Customer Service Purchasing International 40

The Small Business Blog

JUNE 20, 2010

Try to learn a bit about the industry that your prospective business customer works in so you don’t look out of your depth. Make sure they know exactly how your products and services can help their business succeed. If they are unhappy with their purchases, work hard to repair the relationship between businesses.

2007 100

2007 2008 2006 2009 100

Service Untitled

APRIL 27, 2011

Giving back means giving back to customers, and the majority of people when making purchases are only too delighted to know that a percentage of their purchase could be going to benefit a charity, the environment, or even to a great disaster. Building customer loyalty None of us want to lose customers, and enough surveys.

Purchasing 40

Purchasing Google Environment Training 40

Service Untitled

APRIL 16, 2009

Service Untitled The blog about customer service and the customer service experience. The company doesn’t want to bother doing whatever for whatever the relatively low price point they set is, so they implement a minimum service charge. Customer service is one of the many topics.

Customer Service 40

Customer Service AT&T Policies Expenses 40

The Small Business Blog

NOVEMBER 9, 2009

« 5 tips for Sourcing Employee Training for Small Businesses Small Business World News Round-up – 2009/11/10 » « Previous Entries This entry was posted on Monday, November 9th, 2009 at 1:41 pm and is filed under Comments. Who the hell made Sugar a Lord anyway any why?

2009 100

2009 2007 2008 2006 100

Loosely Speaking

OCTOBER 29, 2008

Today, almost 15 years later, I run a fulltime VA business that provides client services and support, a network for VAs with members in 15 countries, VA training and coaching, website hosting and maintenance, a blog that teaches about the industry and I also write books and speak at conferences and events.

2008 100

2008 AT&T Networking Purchasing 100

Service Untitled

JUNE 24, 2010

Service Untitled The blog about customer service and the customer service experience. There are several factors that play a role in that: listening to the market and developing the right solutions for our customers’ needs, providing excellent customer service, and open, honest and timely communication.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40

Service Untitled

APRIL 4, 2012

Does your organization have a Facebook page where a customer can either “Like” or become “Friends”? Nowadays businesses are either riding the social media train or stranded at the depot. Can’t get much customer satisfaction with Facebook Facebook has become a ubiquitous part of our national culture.

Social Media 40

Social Media Facebook Customer Service Suppliers 40

Men With Pens

JANUARY 10, 2010

I guess it depends on the circumstances and size/importance of the purchase. Keep in mind that the article discusses the initial conditions required to be in place for a first-time purchase. Liking the author doesn’t factor into that first purchase anywhere. Trust before like, in all initial purchases and sales.

2010 40

2010 AT&T Social Media Twitter 40

Success

FEBRUARY 15, 2022

In the hopes of healing her own life, she sought training in coaching, nutrition, fitness and mindfulness, and her goal became to teach others how to balance a thriving career, body and mind. With being Tier 1 rated with the Jewelers Board of Trade, she has become known as one of the most trusted business owners in the jewelry industry.

Mentoring 312

Mentoring International 2021 Social Media 312

Success

MARCH 4, 2024

Co-author Scott Schwertly, founder of Ethos3, a presentation design and training boutique in Nashville, Tennessee, offers a proprietary test to determine each individual’s strengths. Yet he continues to focus on this marketing tool because his decade in the industry has produced actual quantifiable results that he shares in this book.

UPS 290

UPS Social Media Etiquette Health 290