On The Job

JULY 22, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? It also can be about exchanging professional information and learning about industry trends.

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Success

JUNE 30, 2021

Net promoter score—or NPS—has gained popular use across industries. Surveyed customers have only one question to answer. “On On a scale from 0 to 10, how likely are you to recommend [company name, product, or service] to a friend or colleague?”. The first group spreads positive information about your company.

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Success

MARCH 4, 2024

Treating People Well: The Extraordinary Power of Civility at Work and in Life By Lea Berman and Jeremy Bernard With the decline in regular face-to-face interaction and so many people hiding behind social media, it seems as though politeness is often lost at work and in daily life.

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Success

NOVEMBER 24, 2022

A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says. But after watching the video, they [asked] for more information and often [changed] their minds.”. What saddens Smith is that this story was never shared outside the company. “A

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Service Untitled

DECEMBER 27, 2010

Paul Stockford, president of Saddletree Research, an organization that gauges industry change trends, notes that the changes of customer experience management will continue an upward movement in social channels. Interestingly enough, the social trends since 2008 have grown exponentially. photo credit: MoritzBarcelona.

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Customers Rock!

MAY 10, 2012

This year, Lithium asked me to come as an industry thought leader so I could look at their event and announcements from a different perspective. Good News for Social Customer Service. I was happy to see a renewed focus on both sides of social business – customer service, as well as marketing.

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Catch Friday

NOVEMBER 2, 2010

You can maximize the use of social media for public relations. Make sure that you initiate as well as participate in social conversations. This is why it is important that when you use social media for business that you really learn to listen. Social media are tools that you can use to reach audiences.

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Service Untitled

MARCH 6, 2012

Beyond the long arms of social media where we frequently address our complaints to organizations that have “done us wrong,” enters another new kid in town who stretches beyond the 140 character Twitter or the full time media Facebook guru, and claims it can connect you directly to the top decision makers.

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Make or Break Moments

JUNE 2, 2010

Posted by Deborah Chaddock Brown on June 2, 2010 under Listening , Missed Moments , social media | Be the First to Comment Just saw this link on a tweet The Biggest Shift Since the Industrial Revolution. That’s a big chunk of your customers. So how do you listen on Twitter? Visit Search.Twitter.

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Service Untitled

DECEMBER 10, 2010

Ask your readers as you send out regular emails, what kind of information they want to learn. Take care of your customers and attract new ones. Be a “go to&# provider for guides, reports, and information about your industry. Customer Appreciation Day. It helps so many parents and their children.

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Recruit CRM

JUNE 17, 2021

This includes content formation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copy writing, performance analysis. Brief information to interested and attentive clients, and acts as a representative for the marketing department in important buyer meetings.

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Success

FEBRUARY 15, 2022

This person inspires us, influences us, informs us, guides us. With being Tier 1 rated with the Jewelers Board of Trade, she has become known as one of the most trusted business owners in the jewelry industry. That was when she started to build her business, organically, with the power of social media. Glenn Bill.

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Make or Break Moments

APRIL 15, 2010

Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. The group directory allows you to search for groups by location or industry. I love the LinkedIn groups.

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Make or Break Moments

MAY 7, 2010

Fast forward to today and the abstract experiment is now a concrete treatise on the state of social media and marketing best practices as a whole. Read all about it and then order your copy.

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Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. They were all over the store and there were also well placed information booths where customers could ask questions. A system that makes special orders simple is a system that helps promote customer service.

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Make or Break Moments

JULY 1, 2010

I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. June 20, 2010 Sheila Clover English , Social Network Committee Chair , International Thriller Writer’s Organization I didn’t know Sheila. She is engaging and fun as well!”

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Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. Consider this quote: “Companies spend 6 to 10 times more to acquire new customers than they do to retain existing customers.

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Make or Break Moments

JULY 9, 2010

So what does it take to be a computer business and stay a vibrant and valuable resource for 35 years in an industry that has had more changes than “Carter has liver pills?&# Putting himself in the shoes of his customers. As this piece points out ( [link] ) if you can’t deliver what customers want, you’ll lose out.

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Make or Break Moments

JULY 14, 2010

Will people forget that his ego seemed to shine brighter than his gifts to the industry? Make or break moments are those times when we have the opportunity to build a relationship with our customers or times when we do something that harms that relationship forever.

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Make or Break Moments

JULY 13, 2010

In Alan Alda’s book “Never Have Your Dog Stuffed… and other things I’ve learned,&# he talks about saying yes no matter what just to keep active in your industry. His example is saying yes to keep food on the table.

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Make or Break Moments

MARCH 15, 2010

We provided a great service at a good price-the best in out industry. Our service cost us more to provide and soon fewer people could afford it. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. Then our costs rose and the economy took a turn for the worse.

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Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.

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Make or Break Moments

JANUARY 7, 2010

Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. The article details the survey particulars (about 500 people per country surveyed), the worst hit industries, what ticked customers off and what set businesses apart.

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Make or Break Moments

JANUARY 13, 2010

How often are we ungrateful of: Our customers when they have demands Our employees when they do something wrong Our boss when they ask too much Our industry when it doesn’t respond like we’d hoped The little things in life The economy is tough and we can find ourselves wallowing in the land of the ungrateful. Ungrateful.

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Make or Break Moments

FEBRUARY 1, 2010

This helps to ensure the customer thoroughly understands what you’ve said before tackling another issue. We can get wrapped up in our industry and forget that most normal people don’t live and breathe our world and as such – probably aren’t familiar with our abbreviations or jargon. Avoid jargon.

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Make or Break Moments

MAY 11, 2010

I am a customer service trainer, and in training I reiterate the importance of the customer relationship. In this day and age, customer service falls by the wayside, but I like how you focus on the whole relationship, instead of just a customer transaction. People loved that. Thanks for the great post!

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Service Untitled

APRIL 4, 2012

Does your organization have a Facebook page where a customer can either “Like” or become “Friends”? Nowadays businesses are either riding the social media train or stranded at the depot. Possibly Related Posts: How to effectively complain using social media It used to be the only way to make a.

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Service Untitled

JULY 7, 2010

Service Untitled The blog about customer service and the customer service experience. Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers.

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The Small Business Blog

FEBRUARY 28, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Create a website that will inform visitors all about your product or service. You want the whole tree." 1 week ago More updates. Build a brand.

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Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customers’ service expectations? Service expectations are going to vary from company to company.

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The Small Business Blog

FEBRUARY 9, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? You probably became a small business owner because you’re passionate, smart, informed and likely very obsessed with your company’s success. You live it.

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The Small Business Blog

JANUARY 20, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Know where to look: A majority of information that you want to know about your competitors is freely available. Consider the source of the information.

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The Small Business Blog

JUNE 20, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Try to learn a bit about the industry that your prospective business customer works in so you don’t look out of your depth.

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The Small Business Blog

JANUARY 31, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Research the going rate for CEOs in your industry. You want the whole tree." 1 week ago More updates. Digg Furl Netscape Yahoo!

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Practically Perfect PA

SEPTEMBER 19, 2014

Yes, I try to stay on top of being well versed in all Microsoft applications, social media, and those offered by my Firm regarding our business. Yes, NVQ’s in Customer Services and Business Administration. Yes – NVQ in Customer Service. Again, these are skills I was able to cultivate on the job.

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The Small Business Blog

JANUARY 13, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Working in tandem with your competitors has benefits in addition to getting a good beat to what’s happening in your industry. Think of the motor industry.

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The Small Business Blog

MARCH 11, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Establishing a professional looking portfolio website to showcase your previous work will be the main way in which you will attract customers.

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