Customer Service Holidays Phones Price 
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APRIL 11, 2012
Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. So what are the most important issues when dealing with flowers and customers?
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APRIL 10, 2012
Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. So what are the most important issues when dealing with flowers and customers?
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MARCH 19, 2013
Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Yet, shoppers can be a forgiving lot if customer service personnel are at the job and eager to please, but that doesn’t seem to happen much at Walmart.
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NOVEMBER 24, 2010
On Monday, Consumer Reports published its first Naughty and Nice Holiday List. CompUSA for charging restocking fees of “up to 25 percent&# of the purchase price on any product that doesn’t meet its return criteria. Their website does not offer a customer service phone number.
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MARCH 3, 2014
The American Customer Satisfaction Index (ACSI) report examined the implications of both e-commerce and retail businesses concluding that better customer service, discounting of prices, and lower gasoline prices offset a drop in Internet sales. Is customer service more about loyalty or preventing frustration?
Make or Break Moments
FEBRUARY 16, 2010
As the phone is ringing, I tell my daughter – it is after 6pm on a holiday – they aren’t open. They partner with the teachers in our school system and have all of the books at great prices. “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? YOU ARE OPEN???
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NOVEMBER 28, 2011
In Hawaii, small businesses make up 98 percent of the 30,000 businesses, and where huge retail establishments can beat prices and offer a wider inventory of products, most consumers still believe in putting money back into their own communities.
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