LEADERASSISTANT.COM

MARCH 12, 2023

She has been an EA and thought partner since 2009 and currently works at Cedar, a health-tech company, where she manages the Executive Support Team and is the Executive Assistant to the Head of Product. Lexi Gunther went from being a high school dropout to being a well-paid, EA Team Lead.

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Service Untitled

MARCH 19, 2013

Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Yet, shoppers can be a forgiving lot if customer service personnel are at the job and eager to please, but that doesn’t seem to happen much at Walmart.

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Service Untitled

AUGUST 27, 2012

School districts are obligated to deliver good customer service. Every employee should be trained in customer service; monitored and evaluated with the ultimate purpose of improving student achievement, school culture, and in the positive development of teaching and learning relationships. The Orange County, Fla.

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Success

OCTOBER 19, 2021

Learn how to plug in new content at the technical level even if you have a committed staff member. Revisiting our example of Emma’s Dog Treats, pet health and happiness should be key in her values media. Her brand also reflects values of pet love, health and well-being. Staff members leave, and cross-training is critical.

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On The Job

SEPTEMBER 16, 2019

Perhaps you had a health issue, and took a leave of absence and now you can't get your old job back. Here are some other things to consider about temp jobs: You can learn new skills. But taking a job in retail or customer service is a great way to hone those skills that can be an asset in any job.

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The Small Business Blog

MARCH 21, 2010

Top 5 Tips for Learning More About Your Customers by Stefan Töpfer on Mar 22, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Try to figure out exactly what it is that you want to know about your customer base. Ignore your spendings on CS & u’r toast.

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Ideas.Ted

JULY 8, 2021

The results: Increased productivity and creativity; improved recruitment and retention; less burnout for founders and leaders; and more balanced and sustainable lives for workers — all without cutting salaries or sacrificing customer service. M]y life is better off, thanks to the 4-day work week,” one employee wrote. “I

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Energage

AUGUST 22, 2016

Most of all, disengaged employees cost your organization countless dollars in lost productivity, quality, and poor customer service. Used properly, they’re an excellent way to diagnose the overall health of an organization. But they lack energy and passion without making waves. Disengaged employees are silent killers.

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Service Untitled

MAY 20, 2010

Service Untitled The blog about customer service and the customer service experience. Some health care providers react to anger from a patient by becoming angry themselves or by just leaving. Any customer service agent would find that behavior unacceptable.

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Customer Service Medical Health Etiquette 40

The Small Business Blog

AUGUST 8, 2010

They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.

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The Small Business Blog

MAY 18, 2010

by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. If you want to build a business it’s important to learn how to let things go.

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The Small Business Blog

MAY 13, 2010

It is difficult to say but in small business we can learn a lot abut the importance of public relations through this story. WinWeb Pitch of the Week – Digistar Solutions » « Previous Entries This entry was posted on Friday, May 14th, 2010 at 7:30 am and is filed under Customer Service , Development , How to.

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The Small Business Blog

JUNE 20, 2010

Try to learn a bit about the industry that your prospective business customer works in so you don’t look out of your depth. It may seem obvious, but periodically asking a customer about how you or your service/product can help make their work-flow easier builds relationships. Number 3 is also especially relevant.

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Stephanie LH Calahan

JULY 1, 2011

  Keep reading to learn more about what makes this tool unique and maybe you will decide that it could be one of your Productivity Powerhouse Tools too! What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service! I know this to be true! 

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The Small Business Blog

JANUARY 21, 2008

The fact that there are plenty of highly profitable companies, with for instance bad customer service, does not mean they are not loosing customers. With my focus on micro business, it is imperative to get customer service right since it is often the main differentiator to bigger and/or cheaper competition.

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The Office Professionals Place

AUGUST 13, 2009

Take a course, if you already know the basics, go to the next tier and learn at the intermediate and expert levels. Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Get involved.

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IAAP Filing Administrative Professionals Skills 100

The Small Business Blog

NOVEMBER 2, 2009

Small Businesses Faces Sharp Rise in Cost of Health Care : As Congress nears votes on legislation that would overhaul the health care system, many small businesses say they are facing the steepest rise in insurance premiums they have seen in recent years. Digg Furl Netscape Yahoo!

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Small Business CEO

JANUARY 25, 2010

Your customers, whether they are consumers or businesses, rarely measure you against others in your industry. Health care organizations get compared by consumers to their auto insurance company, their bank and their cell phone companies. A customer’s last memory of service is rarely another organization of your type.

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The Small Business Blog

NOVEMBER 9, 2009

Small Business Crunches Numbers : Small business has fought the health-care bill as too costly. No large retailer can be all things to all people, and there are always going to be segments of the population whose needs for particular products and/or services are going unmet. Organizations are working to help them size up.

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Stephanie LH Calahan

JANUARY 8, 2010

Handbook topics include Linking Time Management To Results, Linking Customer Service To Results, and others. Learn whatis enhancing or impeding your productivity today! Barbara Brown, PhD shows managers how to improve employee performance by linking performance to results. Are You as Productive as You Could Be?

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Energage

SEPTEMBER 4, 2017

Improved customer service, which translates to customer retention. Other proven correlations, including better safety records and improved employee health. Learn more about the Engagement Journey , and where your organization currently sits on this maturity curve.

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The Small Business Blog

FEBRUARY 21, 2010

That said, I’m a firm believer that a bit of ‘gut feeling’ on the right person goes a long way – I’ve hired many people over the years and sometimes the candidate who is ‘technically’ the best, doesn’t always fit in to the organisation – that’s just something you learn over time though.

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The Small Business Blog

JANUARY 31, 2010

Learn about how your company structure affects pay. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Research the going rate for CEOs in your industry.

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The Small Business Blog

JULY 13, 2010

It might take time, but you will learn a great deal about how to, and how not to, do things! Networking not only allows you to meet potential clients but you will also learn valuable lessons from people who are more experienced in the business world. Digg Furl Netscape Yahoo!

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The Small Business Blog

JANUARY 13, 2010

Although he never finished high school, Scudamore loves nothing more than learning. Within his business he has established what he calls a Mentor Board of Advisors, a group of people he turns to for advice and learning. Today they have 95 franchise partners across North America and are in 47 of North America’s top 50 cities.

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The Small Business Blog

MARCH 16, 2010

If an area such as accounting is your weakness, rather than wasting time learning the skill it may be more cost-effective and time efficient to outsource the service. Work out if these weaknesses will truly impact your business, and if there are ways to improve in these areas. Digg Furl Netscape Yahoo!

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The Small Business Blog

MARCH 14, 2010

Learn everything you can about your competition, their products and how they advertise. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Digg Furl Netscape Yahoo!

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The Small Business Blog

FEBRUARY 16, 2010

You might be surprised how much you can learn about your people and your business! when I was managing people I learned fast that setting an example got the most response and number 4 helped keep people fired up. If you want them to be engaged, ensure that you’re engaged. Be accessible – today’s workers value face time.

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The Small Business Blog

DECEMBER 20, 2009

If you are no longer personally growing and learning in your role it can cause your business to stagnate. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

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The Small Business Blog

JULY 20, 2010

As I have mentioned previously , I am looking to help small businesses to hold conversations, engage with each other and learn from what is happening in the big business world. Small business owners need to consider ‘online’ an extension of their market place and learn to communicate well within that environment.

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The Small Business Blog

MAY 20, 2010

When you begin employing staff you need to quickly learn how to not only manage them, but also how to help them achieve their best. Allow your staff time to come to you with ideas or questions; you’ll learn a lot about your business and might even discover an avenue you’d never thought of taking. Digg Furl Netscape Yahoo!

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The Small Business Blog

NOVEMBER 8, 2009

Not only that, you have someone that is learning the latest and greatest tech practices. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Thanks for the list!

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The Small Business Blog

AUGUST 28, 2007

The small business health-check questions for this episode are: Do I know what is going on in my business in all areas or have I abdicated some responsibility to staff? When I hire people I always hire people who do something better than I, but you have to stay involved. « If You Work All Day, You Have No Time To Make Any Money!

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Recruit CRM

JUNE 17, 2021

Apart from describing the tasks, talk about the leave policy, workplace bonuses, yearly paid leaves, vacation plans, health insurance, employee stock options etc. Learning with the sales administration software and CRM. Outstanding knowledge of MS Office, sales management software, CRM, and BRM tools.

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Social Media Skills Salary International 52

The Small Business Blog

JULY 27, 2010

For example, if you learn about products that are doing well in other countries then you may be able to adapt them for sale here if no-one else is doing it. Although these sectors will be crowded, at least there is a guaranteed market there for you to fight for a share. Digg Furl Netscape Yahoo!

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The Small Business Blog

NOVEMBER 30, 2009

Lessons from recession will help SMEs’ future roadmap courage and… : Learning lessons from recession important for future upswing SMEs should graduate from growth by default. Plenty of Indianapolis-area companies are for sale. … Addressing the need gap of SMEs’ needing small funding, R. Digg Furl Netscape Yahoo!

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The Small Business Blog

APRIL 27, 2010

I look forward to reading your pitches, and learning more about your small businesses! do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Digg Furl Netscape Yahoo!

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