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7 Types of Competitive Advantages and How to Develop Yours

Success

If your budget is too limited to offer competitive salaries, what other perks do you offer ? Create a positive company culture and constantly improve your customer service. Word spreads wider than you may know, and not only in Yelp and Google reviews. In the interview, passion about your company and mission are great.

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BMW modeling customer service innovations after Apple

Service Untitled

In a story posted by industry marketer Advertising Age, the “geniuses” will be salaried personnel who will walk around BMW showrooms with iPads and provide interested browsers with information about specifications and features. Possibly Related Posts: Is British Airways providing better customer service or are they stalking you?

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I’m telling my friends about the bad customer service

Service Untitled

How many of us really take the time to sit down and Google all of the information we need to make a formal complaint when a business treats us poorly? Still imagine all the damage this entire bad customer service experience has had on the business. That my friends is what makes great customer service.

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Answering Reader Mail on Salary, Finding Great Talent

Musings of a High-Level Executive Assistant

Top EAs that work for a famous CEO (think Google, Fortune 100 companies) make as much as low level executives in middle management and have titles like Chief of Staff sometimes. The most popular question on this column is about salary and this is the answer I wrote: How much can the best executive assistants earn in a year?

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Why we need to consider switching to a 4-day workweek — now 

Ideas.Ted

The results: Increased productivity and creativity; improved recruitment and retention; less burnout for founders and leaders; and more balanced and sustainable lives for workers — all without cutting salaries or sacrificing customer service. As a result, companies didn’t cut salaries when they reduced hours.

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How to Lose a Customer and a Few More!

Professional Assistant Blog

Money, of course, is important, but what about the customer? Keep in mind that they are the ones that are paying your salary. Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results.

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What customers need to do in order to get companies to listen to their complaints

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Traditionally large companies do not pay their first line of customer service representatives high salaries. Also, try to make a point not to insult the original customer service representatives. Google the CEO of the company and send them a respectful letter or call. Still can’t get anywhere?