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What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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Ep 254: Ciara Trotman on Forming Professional Relationships and Career Paths for Assistants

LEADERASSISTANT.COM

In this episode of The Leader Assistant Podcast, Ciara talks about career paths for assistants, office politics, DEI for assistants, forming professional relationships, and perception vs reality when it comes to what an assistant’s job is.

Forms 72
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45 Professional Development Books to Level Up Your Career and Your Life

Success

In a world with countless ways to level up your professional development, books are one of the most underestimated tools. Hill’s principles are candid, some coming from his own experiences and others in the form of entertaining stories. If so, then this is a great book to pick up today. Maybe you’re there right now.

UPS 218
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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

The agent pays to put them up in a luxury condo overnight, covers the change fees on their flights, and sells them a home the next day. The window to make a strong first impression with a customer continues to shrink. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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How to Make Money With AI in 2024: A Beginner’s Guide to Saving Time and Effort

Success

My company started incorporating AI within our application and other forms, using AI customer service tools like DigitalGenius. We used Chatbase to create custom AI chatbots for customer service. We feed the AI tool data, and it manages customer service tasks.

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Women Will be Disproportionally Affected by the Rise of AI and Automation

Allwork

times more likely than men to need to change jobs due to AI technology impacting industries with lower-wage jobs, according to the New York Post. The analysis estimates that certain industries with high representation of women, such as office support and customer service, could face significant job losses.

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What Are 5 Components of Emotional Intelligence & How Do They Shape Your Future?

Success

The product, price and speed of delivery are each excellent, yet their customer service could use some improvement. After a stressful day for this entrepreneur, one particular customer service representative behaves rudely. Consider, for instance, an entrepreneur who has a great relationship with an essential supplier.