article thumbnail

5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. The window to make a strong first impression with a customer continues to shrink.

Email 279
article thumbnail

How credit card companies offer different levels of customer service

Service Untitled

For a consumer who has been involved in a bankruptcy, has judgments or poor credit based upon late or skipped payments, interest rates are always higher, but poor customer service should not go hand in hand with poor credit. Customers who are nasty to representatives tend to receive less service and less consideration.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Customer service technology can.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.

article thumbnail

Why we need to consider switching to a 4-day workweek — now 

Ideas.Ted

The results: Increased productivity and creativity; improved recruitment and retention; less burnout for founders and leaders; and more balanced and sustainable lives for workers — all without cutting salaries or sacrificing customer service.

article thumbnail

On the needles October 2008

Loosely Speaking

Usually I knit for pure kinesthetic pleasure of fiber in my hands and the miracle of seeing the project take form. I’m looking for a VA who knows Daylite well and who is great with customer service. I’m sorry to hear you have a loved one with a medical problem. Ever feel that way at work?

2008 100
article thumbnail

Ep 243: Nicole Grinnell on Delegation and Unlocking Your Productivity Potential

LEADERASSISTANT.COM

Her strong work ethic and her own experience as an executive assistant in the corporate world has formed her into the leader she is today in the staffing and marketing industry. Nicole possesses a wealth of experience and expertise in the world of staffing and marketing. What was the tilt a little bit about your EA?

AT&T 72
article thumbnail

Not all accountants are created equal (how do you choose an.

The Small Business Blog

After all solicitors, medical doctors etc all have to be formally qualified and people assume the same of accountants. I feel 2008 will see the efforts of the accountancy bodies see results, in the form of legislation.

2006 100