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BYOD Improves Customer Service Workflow

Office Dynamics

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold. These two concepts have the potential to become a reality with the latest trend in customer service, BYOD or "bring your own device."

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Of car dealerships and customer service

Service Untitled

Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.

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Why do customers want to keep coming back?

Service Untitled

For many of us the ultimate in business growth and success is repeat business, because these are the very loyal customers who will not only return for another service or purchase, but these are the very same people who will tell others why they have chosen us and advise them to follow our successful paths.

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Non Core Tasks That Are Usually Passed On To Outsourcing Services

Catch Friday

The usual non core tasks outsourced are the following: Customer Service - Customers are very important but in house staffs just don’t have the luxury of time to attend to all the customers’ needs. But this doesn’t change the fact that customers need to be attended to. Their concerns will be attended to.

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Top 5 Tips for Training Employees on a Budget

The Small Business Blog

Many equipment manufacturers offer free training to companies that purchase their products. If you have close links with customers that have a standardised training routine already in place, consider working with them to train your employees also. Please enter your real name, not your company, product or services name.

Budget 100
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Service Untitled» Blog Archive » Customer loyalty and Toyota

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Bob Carter, group vice president and general manager of Toyota Motor Sales, USA stated, “We launched this program to expand the focus on our customers, and thank them for their loyalty by adding value to our products.&#

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Top 5 Biz-to-Biz Sales Tips

The Small Business Blog

Make sure they know exactly how your products and services can help their business succeed. If they are unhappy with their purchases, work hard to repair the relationship between businesses. When you offer deep discounts you not only devalue your products or services, you devalue your brand. Excellent list in all.

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