Office Dynamics
FEBRUARY 4, 2013
Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold. These two concepts have the potential to become a reality with the latest trend in customer service, BYOD or "bring your own device."
Service Untitled
FEBRUARY 22, 2011
Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.
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Service Untitled
JANUARY 22, 2013
For many of us the ultimate in business growth and success is repeat business, because these are the very loyal customers who will not only return for another service or purchase, but these are the very same people who will tell others why they have chosen us and advise them to follow our successful paths.
Small Business Labs
DECEMBER 16, 2014
Already in use by Apple and other major retailers, Beacons are being used for applications such as in-store customer service notifications, special upgrade offers and personalized marketing messages. 3. This is rapidly changing as growing numbers of firms successfully raise money via crowdfunding platforms.
Catch Friday
MARCH 6, 2011
The usual non core tasks outsourced are the following: Customer Service - Customers are very important but in house staffs just don’t have the luxury of time to attend to all the customers’ needs. But this doesn’t change the fact that customers need to be attended to. Their concerns will be attended to.
Service Untitled
MARCH 12, 2010
Service Untitled The blog about customer service and the customer service experience. Bob Carter, group vice president and general manager of Toyota Motor Sales, USA stated, “We launched this program to expand the focus on our customers, and thank them for their loyalty by adding value to our products.&#
The Small Business Blog
MARCH 28, 2010
Many equipment manufacturers offer free training to companies that purchase their products. If you have close links with customers that have a standardised training routine already in place, consider working with them to train your employees also. Don’t overlook the usefulness of this. Digg Furl Netscape Yahoo!
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