The Small Business Blog

MARCH 21, 2010

Top 5 Tips for Learning More About Your Customers by Stefan Töpfer on Mar 22, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Try to figure out exactly what it is that you want to know about your customer base. Ignore your spendings on CS & u’r toast.

Learning 100

Learning 2007 2008 2006 100

Make or Break Moments

JULY 19, 2010

The first project – transcribe a one hour speech from an audio file. I thought I would prefer someone from the United States and Canada but I soon learned that they were the highest cost and not all had experience. It was simple to set up the account and post the job and before long I had 40 people apply for the job.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

APRIL 30, 2010

I have put together a Customer-Focus Social Media Strategy workbook that I offer FREE to help get you started. This is a workshop that I am invited to give on a regular basis and because I know you can’t come to Ohio and hear me speak, I have created a couple audio files that will walk you through each of the pages in the workbook.

Social Media 100

Social Media Customer Service 2009 2010 100

Stephanie LH Calahan

SEPTEMBER 10, 2011

Have a productivity partner to help you identify priorities and keep you on track. Find anything you file or store in 5 seconds or less. Others in your office will be able to find anything you file in 5 seconds or less. Find anything you file or store in 5 seconds or less. Be more responsive to your customers.

Filing 100

Filing Legal Customer Service Stress 100

BMT Office Administration

DECEMBER 5, 2022

That’s why I’m comparing ClickUp vs. Trello to see which program offers the best features, customer support, and pricing — so read on to learn more. They’re Trello’s version of add-ons that add new features such as Gantt charts, a file viewer, calendars, threaded comments, and many more. What is Trello? What are those?

Project Management 64

Project Management Management Calendars Budget 64

The Small Business Blog

AUGUST 8, 2010

They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.

2007 100

2007 2008 2006 2009 100

The Office Professionals Place

AUGUST 13, 2009

Take a course, if you already know the basics, go to the next tier and learn at the intermediate and expert levels. Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Need a filing system?

IAAP 100

IAAP Filing Administrative Professionals Skills 100

The Small Business Blog

JUNE 20, 2010

Try to learn a bit about the industry that your prospective business customer works in so you don’t look out of your depth. Make sure they know exactly how your products and services can help their business succeed. If only more people would learn the value in such information. Excellent list in all.

2007 100

2007 2008 2006 2009 100

Allwork

AUGUST 14, 2023

What you’ll learn Uncover nuances of future financial strategies in the evolving workspace. We’ve used technology to provide customer service. That is all self service and the cost per employee of a service representative sitting at a desk handling questions, and that is x.

Management 182

Management AT&T Equipment Environment 182

The Small Business Blog

MAY 18, 2010

by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. If you want to build a business it’s important to learn how to let things go.

2007 100

2007 2008 2006 2009 100

Stephanie LH Calahan

JANUARY 8, 2010

Productive & Organized Home Contribute to P&O! Handbook topics include Linking Time Management To Results, Linking Customer Service To Results, and others. Are You as Productive as You Could Be? Learn whatis enhancing or impeding your productivity today! Archive Network with Steph Is This You?

Goals 100

Goals Fax Networking Travel 100

The Small Business Blog

MAY 13, 2010

It is difficult to say but in small business we can learn a lot abut the importance of public relations through this story. WinWeb Pitch of the Week – Digistar Solutions » « Previous Entries This entry was posted on Friday, May 14th, 2010 at 7:30 am and is filed under Customer Service , Development , How to.

2010 100

2010 2007 2008 2006 100

The Small Business Blog

JUNE 6, 2010

Learn how to use publishing software and create eye-catching promotional material. » « Previous Entries This entry was posted on Monday, June 7th, 2010 at 7:00 am and is filed under Business Checklists. Manufacturers are now offering packaging tools, software design, rapid prototyping and product redesign to sell products.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MARCH 14, 2010

Try to focus on the benefits of what your product can do for the buyer, rather than its features. Learn everything you can about your competition, their products and how they advertise. Please enter your real name, not your company, product or services name. thanks for your advice.

2007 100

2007 2008 2006 2009 100

Recruit CRM

JUNE 17, 2021

Accounting Clerk's Key Responsibilities: Completing basic office tasks, including replying to phone calls, acknowledging emails, processing mail, filing, etc. Your work will revolve around the ability to network, build relationships with clients, and persuade others to acquire products. Posting financial transactions in databases.

Social Media 52

Social Media Skills Salary International 52

Energage

SEPTEMBER 4, 2017

increased productivity per employee and reduced quality issues). Improved customer service, which translates to customer retention. Leaders at Top Workplaces are far more prone to seeking input from individual rank-and-file employees on topics such as major department decisions, process improvement, or customer service.

2017 58

2017 Customer Service Training Skills 58

The Small Business Blog

JANUARY 21, 2008

» « Previous Entries This entry was posted on Monday, January 21st, 2008 at 11:14 am and is filed under Question & Answer. The fact that there are plenty of highly profitable companies, with for instance bad customer service, does not mean they are not loosing customers. Thanks for your good points.

2008 100

2008 2007 2006 2009 100

The Small Business Blog

NOVEMBER 2, 2009

Burden of Safety Law Imperils Small Toymakers : The law requiring safety standards for products used by children is costly for handcrafters and small businesses. All they’re likely to get, though, are empty promises. Small business credit cards flourish as loans disappear : Want a loan for your business? Hit the plastic.

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

MAY 20, 2010

When you begin employing staff you need to quickly learn how to not only manage them, but also how to help them achieve their best. Allow your staff time to come to you with ideas or questions; you’ll learn a lot about your business and might even discover an avenue you’d never thought of taking. « The Customer Is Always Right!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

APRIL 27, 2010

This article can then be used to promote a new product, service or just to raise awareness of their brand. I look forward to reading your pitches, and learning more about your small businesses! Everyone that I talk to seems to think their products or services are the greatest thing since sliced bread.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

FEBRUARY 16, 2010

You might be surprised how much you can learn about your people and your business! « Top 5 Tips for Finding Investors Top 5 Tips for Hiring New Employees » « Previous Entries This entry was posted on Wednesday, February 17th, 2010 at 7:30 am and is filed under SME-Blog. Be accessible – today’s workers value face time.

UPS 100

UPS 2007 2008 2006 100

The Small Business Blog

FEBRUARY 21, 2010

» « Previous Entries This entry was posted on Monday, February 22nd, 2010 at 7:47 am and is filed under Business Checklists. Please enter your real name, not your company, product or services name. « Getting Fired Up! SEO Tips That the Experts Don’t Always Tell You!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JANUARY 31, 2010

Learn about how your company structure affects pay. Turbocharge Your Sales » « Previous Entries This entry was posted on Monday, February 1st, 2010 at 7:45 am and is filed under Business Checklists. Please enter your real name, not your company, product or services name.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 8, 2009

Ask corporations – often they have training courses or accreditation for their products. » « Previous Entries This entry was posted on Monday, November 9th, 2009 at 7:00 am and is filed under Business Checklists. Not only that, you have someone that is learning the latest and greatest tech practices.

Training 100

Training 2007 2008 2009 100

The Small Business Blog

JULY 13, 2010

It might take time, but you will learn a great deal about how to, and how not to, do things! Networking not only allows you to meet potential clients but you will also learn valuable lessons from people who are more experienced in the business world. Please enter your real name, not your company, product or services name.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MARCH 16, 2010

If an area such as accounting is your weakness, rather than wasting time learning the skill it may be more cost-effective and time efficient to outsource the service. Please enter your real name, not your company, product or services name. You can follow any responses to this entry through the RSS 2.0

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JANUARY 13, 2010

Although he never finished high school, Scudamore loves nothing more than learning. Within his business he has established what he calls a Mentor Board of Advisors, a group of people he turns to for advice and learning. Please enter your real name, not your company, product or services name.

Collaborate 100

Collaborate 2010 2007 2008 100

The Small Business Blog

DECEMBER 20, 2009

If you are no longer personally growing and learning in your role it can cause your business to stagnate. Please enter your real name, not your company, product or services name. Have you developed a resistance to adopting new ideas or taking risks? It is possible that you may have been at the helm for too long.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

FEBRUARY 9, 2010

It’s easy to get so engrossed in your own experience and services/products that you may not have the perspective necessary to effectively communicate to your audience, be it employees, stakeholders or your community. Please enter your real name, not your company, product or services name. You live it. You breathe it.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JULY 27, 2010

For example, if you learn about products that are doing well in other countries then you may be able to adapt them for sale here if no-one else is doing it. » « Previous Entries This entry was posted on Wednesday, July 28th, 2010 at 7:00 am and is filed under Business Ideas , How to. , a good idea is so important.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JULY 20, 2010

As I have mentioned previously , I am looking to help small businesses to hold conversations, engage with each other and learn from what is happening in the big business world. Online presence brings more traffic (eventually customers) to your business. Please enter your real name, not your company, product or services name.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 9, 2009

No large retailer can be all things to all people, and there are always going to be segments of the population whose needs for particular products and/or services are going unmet. Learn how your small business can capitalize on these unmet needs and find and master your own niche market.

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

NOVEMBER 19, 2007

If you are talking to a customer who wants to use your service or product to gain a benefit from using you, let him/her know what the benefit is. » « Previous Entries This entry was posted on Tuesday, November 20th, 2007 at 6:58 am and is filed under Marketing/PR , Sales , be successful , market and sell.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

JANUARY 13, 2008

Value Co-Production For Small Business. » « Previous Entries This entry was posted on Sunday, January 13th, 2008 at 1:28 pm and is filed under do a SWOT plan , plan cash-flow , plan your business , start-up in business. Having a plan helps if success of your product or service is dependent on many external factors.

2008 100

2008 2007 2006 2009 100

The Small Business Blog

JUNE 29, 2010

» « Previous Entries This entry was posted on Wednesday, June 30th, 2010 at 7:30 am and is filed under How to. It’s like they took the Office suite and eliminated everything that drives me nuts about MS products. Please enter your real name, not your company, product or services name. lower overheads.

2010 100

2010 2007 2008 2009 100

The Small Business Blog

FEBRUARY 2, 2009

Do I think Sage has great products? After all I’m the most intelligent and extraordinary Founder and CEO of any online software & business services company, my products are ‘obviously better, more secure, more reliable, more cost-effective and more easy to use’ – but then you knew that!

2009 100

2009 2007 2008 2006 100

The Small Business Blog

AUGUST 15, 2007

Bad debts – look at your past performance, come up with an average monthly figure and mark your products and services up accordingly. » « Previous Entries This entry was posted on Wednesday, August 15th, 2007 at 6:46 pm and is filed under Business Checklists , Finance , plan cash-flow.

2007 100

2007 2008 2006 2009 100