The Small Business Blog
MARCH 23, 2010
Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
All Things Admin
FEBRUARY 20, 2023
Gone are the days when filing, phone skills, and semi-legible shorthand were key requirements for an admin job. The “Traditional” Role of the Administrative Professional Has Shifted In the past, admins have been responsible for things like customer service, accounting, and data entry.
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Service Untitled
APRIL 15, 2012
One has to realize that South Florida – namely Palm Beach County is rich with tourists, snowbirds, and an occasional rude diner which gives us the opportunity to learn by someone’s mistakes. So does getting angry and raising your voice get one better customer service? Leave out the insults.
The Small Business Blog
MARCH 21, 2010
Top 5 Tips for Learning More About Your Customers by Stefan Töpfer on Mar 22, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Try to figure out exactly what it is that you want to know about your customer base. Ignore your spendings on CS & u’r toast.
Customers Rock!
MAY 28, 2012
That’s the perspective many customer service experts have had toward social media-based customer service, or social CRM. With so much noise in the social channel, is it worth it to ferret out a few random requests for customer service? Learn “brand voice”. It puts the ball in the business’s court.”.
Make or Break Moments
JULY 19, 2010
The first project – transcribe a one hour speech from an audio file. I thought I would prefer someone from the United States and Canada but I soon learned that they were the highest cost and not all had experience. It was simple to set up the account and post the job and before long I had 40 people apply for the job.
Make or Break Moments
APRIL 30, 2010
I have put together a Customer-Focus Social Media Strategy workbook that I offer FREE to help get you started. This is a workshop that I am invited to give on a regular basis and because I know you can’t come to Ohio and hear me speak, I have created a couple audio files that will walk you through each of the pages in the workbook.
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