Success

DECEMBER 28, 2021

As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty.

Customer Service 295

Customer Service Social Media Gifts Training 295

Success

JUNE 30, 2021

“On a scale from 0 to 10, how likely are you to recommend [company name, product, or service] to a friend or colleague?”. Passives score between 7 and 8, whereas scores 0 through 6 refer to detractors. You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly.

Promotion 192

Promotion Purchasing Social Media Clothes 192

Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? There are no.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Men With Pens

MARCH 14, 2010

Kelly Erickson of Maximum Customer Service (www.maximumcustomerservice.com) does these kick-ass web audit reports on customer experience and works with me now when we create our drive-by critiques. Most of my poor experiences are with similar sized businesses and consultants that have been referred to me.

2010 40

2010 AT&T Expenses Social Media 40

Men With Pens

JANUARY 10, 2010

Every business owner should put all his energy into social media and making sure people like him. He buys courses in how to use social media because he thinks clients must like him. When I go to a website I don’t need to like the salesman, owner or customer service rep. But that’s not what’s happening.

2010 40

2010 AT&T Social Media Twitter 40