Make or Break Moments

FEBRUARY 2, 2010

Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. I love that I can upload a video of my daughter’s flute recital, photos from my trip to Italy or, an Animoto video of my customer service book and share with customers, friends and Tweeple. Tag you are it!

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Service Untitled

NOVEMBER 17, 2010

Businesses work social media to help make them successful, but it is wise not to just rush in and set up Facebook and Twitter accounts without having a viable plan. Social media is vulnerable to circumstances, content, and interpretation. Social media is vulnerable to circumstances, content, and interpretation.

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Social Media Customer Service Facebook Twitter 40

Andrea Kalli

JUNE 18, 2010

In addition, take note of how frequently they ‘@’ and direct message their customers, how frequently they communicate with influential twitterers (5000+ followers) and whether they use their account for customer service or some kind of direct sales service. Want To Link To This Article?

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Social Media Twitter Microsoft Outlook Customer Service 100

Service Untitled

OCTOBER 28, 2011

Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback. Topping the list with 48 percent was Facebook, 17 percent used Twitter, and another 17 percent relied on company blogs. So how can a business use social media such as Facebook effectively?

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Customer Service Facebook Social Media Twitter 40

Service Untitled

OCTOBER 27, 2011

Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback. Topping the list with 48 percent was Facebook, 17 percent used Twitter, and another 17 percent relied on company blogs. So how can a business use social media such as Facebook effectively?

Customer Service 40

Customer Service Facebook Social Media Twitter 40

Eco-Office Gals

AUGUST 21, 2013

Do you want to reduce your business’s carbon footprint and increase customer interaction and satisfaction at the same time? So is providing excellent customer service. The truth is that providing a nurturing environment for your customers can happen just as well virtually as it can in a face to face environment.

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Customer Service Carbon Footprint UPS Social Media 100

The Small Business Blog

APRIL 22, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Entrepreneur, Shama Kabani (formerly Hyder) also believes in social media marketing. You can buy “The Zen of Social Media Marketing” here.

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Customers Rock!

JANUARY 18, 2010

2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way. Brands are using a focus on customers as a competitive differentiator in their advertisements. What do you think?

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Customer Service 2010 Social Media Credit Card 100

The Small Business Blog

MAY 25, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? With the growth of Social Media it is easier than ever for a bootstrap business to effectively market their small business start-up.

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Andrea Kalli

MARCH 25, 2010

Now, thanks to social media, it is something that can really happen for small, efficient, and ultra-effective internet businesses. Social media gives small businesses the power to outshine their large opponents, outmaneuver major corporations, and with a bit of dedication and work, eventually beat their more powerful opponents.

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Social Media Microsoft Outlook 2010 Twitter 100

Small Business CEO

OCTOBER 14, 2013

It becomes a necessity to ask for their Facebook pages and viewing their Twitter accounts. Social media has invaded modern life and anyone not on any of the big three platform is practically unknown. Although long overdue, businesses are finally embracing social media as the new platform to make them known.

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Social Media Collaborate Facebook Twitter 40

Customers Rock!

MAY 28, 2012

Social Media CRM, or Social CRM, is getting a lot of air time these days. When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. But to a marketer that pristine forest of social media represents opportunity to be harvested.

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Social Media Customer Service Twitter Facebook 100

Catch Friday

OCTOBER 6, 2010

Social Media, they work for companies. Social media are really making it possible for companies and consumers to bridge the gap between them. Businesses are now using social media for a whole range of communication efforts that include- marketing, public relations, and even customer service.

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Service Untitled

JULY 15, 2011

Now the average customer can get immediate gratification; no phone calls to the organization to find out the CEO’s name and no waiting weeks for a response as the letter snakes itself around various departments looking for a solution. Social media, namely Facebook and Twitter get unhappy customers attention.

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Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Understand the product or service and has a thorough working knowledge of the components.

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Customer Service Social Media 2005 Phones 40

Catch Friday

NOVEMBER 2, 2010

You can maximize the use of social media for public relations. Make sure that you initiate as well as participate in social conversations. This is why it is important that when you use social media for business that you really learn to listen. Social media are tools that you can use to reach audiences.

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Social Media Twitter Customer Service Facebook 40

Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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Customer Service Social Media Negotiating Facebook 40

Stephanie LH Calahan

AUGUST 20, 2012

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Facebook [link]. Provide Customer Service Even If The Service You Are Providing is No Cost. First Things First - Where You Can Find My Podcasts. VoiceBo [link].

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Customer Service Learning 2012 Social Media 100

Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

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Customer Service Social Media Agencies Facebook 40

Service Untitled

AUGUST 7, 2012

Whether a customer spends $10 or $1,000, chances are at some time they are still going to have a question or an issue with a product. Customer service is no longer regarded as “business as usual” since the competition wants your customers as badly as you want to keep them.

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Customer Service Facebook Social Media Gifts 40

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. Consider using social media the same way. The plan includes teaching employees how to deal with customer support on a different and much larger scale, how to talk to people, create content and answer questions.

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Customer Service Social Media Mentoring Etiquette 40

Service Untitled

DECEMBER 20, 2010

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.

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Customer Service Social Media Twitter Networking 40

Make or Break Moments

JUNE 2, 2010

Posted by Deborah Chaddock Brown on June 2, 2010 under Listening , Missed Moments , social media | Be the First to Comment Just saw this link on a tweet The Biggest Shift Since the Industrial Revolution. Enter your company name, your products, your industry key words and see what is being said. Visit Search.Twitter.

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Social Media Customer Service 2009 2008 100

The Marq

OCTOBER 26, 2009

TheMarq A Human Perspective on Business and Life Social Media Not a Panacea Some will find this as no surprise: social media is NOT the answer to every challenge in business. He, like many others, said he didnt understand the purpose of microblogging in sites like Facebook and Twitter.

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Service Untitled

FEBRUARY 2, 2011

I doubt there’s a customer service story about successful culture that does not include the examples of Zappos or the Ritz Carlton, but don’t we all want our own unique successful culture? Do we want to deliver a better or different product? First, we must identify how we want to transform our business culture?

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Customer Service Etiquette Social Media Promotion 40

Denise Aday

JUNE 14, 2009

Perhaps that explains some of his grumpiness regarding the use of virtual assistants in social media. But… I agree with much of what he said in his post yesterday, “Looking Behind the Curtains on the Social Media Stage: Humans Don’t Scale&#. Let me start by saying that I adore Jeremiah.

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Social Media Customer Service Twitter Keyboards 40

Small Business CEO

DECEMBER 18, 2009

For most small businesses, social media should be one weapon in your arsenal - not your entire marketing strategy. Look for smart ways to integrate social media into your current marketing efforts. Here’s some tips for smart social media integration. Social media is fragile in this way.

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Social Media Promotion Networking Customer Service 40

Service Untitled

DECEMBER 10, 2010

You want to show sincere appreciation for customer patronage and want them to feel valued for making the choice of spending their hard-earned money at your organization. Share your wisdom and use Twitter or Facebook to enrich people’s lives. Don’t just promote your product, but give something valuable.

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Customer Service Holidays Promotion Social Media 40

Tips From T. Marie

DECEMBER 30, 2014

So called experts claimed that blogging had died several years ago when Twitter and Facebook exploded in popularity. The words user experience might immediately make you think that it only applies to businesses who provide product, but you’d be wrong. CONTENT Will Be King…Again. Those experts were wrong. USER EXPERIENCE is key.

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2015 Social Media 2014 Customer Service 100

Eco-Office Gals

OCTOBER 7, 2013

Every page product or service should have its own individual description or introduction and cutting corners and using the same copy just flags up Google duplicate content sensors – basically it doesn’t do your site any favors. Once your digital marketing strategy is up and running, then social media is your next (free!)

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Service Untitled

SEPTEMBER 4, 2013

Most of us take great pride in the excellent products or services we provide, but let’s face it – there are many great organizations and service providers who do the same thing. At one time, the only way to really figure out what customers wanted was through either the customer service help desk or via telephone.

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Customer Service Holidays Social Media Facebook 40

Service Untitled

OCTOBER 15, 2013

The buzz phrase “social listening,” also known as social media monitoring, can help organizations and businesses be more effective and build stronger brand relationships. Perhaps the Dell story with the “power to do more” further explains the concept of “social listening.”

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Social Media Customer Service 2005 Twitter 40

Make or Break Moments

MAY 7, 2010

Fast forward to today and the abstract experiment is now a concrete treatise on the state of social media and marketing best practices as a whole. Read all about it and then order your copy.

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Social Media Customer Service 2009 2008 100

Service Untitled

MAY 26, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? Want to meet Biggby Bob? When Wachovia.

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Customer Service 2010 Etiquette Social Media 40

Make or Break Moments

MARCH 13, 2010

We are on Twitter @boyband, MySpace and Facebook @boyband and our website is www.boyband.com.&# (BoyBand is just a place holder, that wasn’t the name of the band – I can’t remember the name of the band.) Check out this great tool KnowEm which lists 350 social media sites.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JUNE 4, 2010

Social media has taken over the web. Business professionals are using their name on LinkedIn, Twitter and Facebook so that they have one consistent brand image. A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Did you also find a reference to a site that links directly to your name?

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Customer Service 2009 2008 Social Media 100

Recruit CRM

JUNE 17, 2021

This includes content formation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copy writing, performance analysis. Expertise in online marketing and social media strategy. Build, implement and manage social media strategy.

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Social Media Skills Salary International 52