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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

You need real connections to develop lasting relationships with your customers. Start by learning about them via LinkedIn , Google, Facebook and even the customers’ own webpages; you’ll arm yourself with their photographs, knowledge of their businesses, circles, hobbies, favorite music and special interests.

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Google enters into customer service industry with Trusted Stores Program

Service Untitled

Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and less than stellar customer-centric talents. The Google Trusted Stores Program will rate online stores on their delivery of an overall customer experience.

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Personalize your customer service

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Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral.

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TikTok Is Here to Stay—Is Your Brand Ready?

Success

In December 2021, tiktok.com became the world’s most popular web domain , bumping Google—and its entire suite of services—down to the No. This data is especially important when considering that 74% of all consumers rely on social media for purchasing decisions, and nearly half use the platforms to discover new brands.

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Can personal customer service survive in a digital world?

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The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Treat the customer with respect. Your call is very important to us.) Your call is very important to us.)

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Finding a real person when contacting customer service

Service Untitled

Mark Kotkin, director of Consumer Reports states people spend good money purchasing merchandise or signing up for services, and want someone to pay attention to them when they have a problem. Google your problem first. Use Facebook and Twitter to fight back. Many times the answer is on the Internet.

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Be Easy to Find: Use Your Name

Make or Break Moments

Business professionals are using their name on LinkedIn, Twitter and Facebook so that they have one consistent brand image. So have your purchased your name as a URL? What did you find? A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Social media has taken over the web.