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Social CRM: An Idea Whose Time has Come?

Customers Rock!

When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. Thanks for chiming in on Customers Rock!, That’s the perspective many customer service experts have had toward social media-based customer service, or social CRM.

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Self Defense for Admins

The Office Professionals Place

Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Need a filing system? OfficeArrow.com has a great article discussing the "43 folder filing system." Template images by luoman.

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Top 5 Tips for Learning More About Your Customers

The Small Business Blog

« Why Your Small Business Needs A SWOT Good Customer Service Can Go A Long Way » « Previous Entries This entry was posted on Monday, March 22nd, 2010 at 7:00 am and is filed under SME-Blog. If you have additional tips, please share them in the comments section. Ignore your spendings on CS & u’r toast.

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The Customer Is Always Right!

The Small Business Blog

by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. I look forward to connecting with you!

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Is Your Small Business Worth Shouting About?

The Small Business Blog

WinWeb.com are running a weekly competition where you can pitch your small business idea or service, free of charge, on their Facebook page. Then, all you need to do is get your clients, customers, affiliates, friends and family (thanks to Cole, see comment 5 below) to vote for your pitch using the “like&# button.

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Service Untitled» Blog Archive » Improve small business customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. With nearly a one-click installation, different categories were organized giving people the opportunity to discuss pre-sale questions, member questions, customer support, while creating a personal touch.

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Pitch of the Week – Waste Notes

The Small Business Blog

Read more about Waste Notes here and if you would like to enter WinWeb’s Pitch of the Week competition visit our Facebook page for more information – you could win superb free publicity for your small business! « 9-5 or 5-9? Does It Really Matter?

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