article thumbnail

When businesses decide to neglect customer service

Service Untitled

Google, Facebook, and LinkedIn no longer maintain call centers claiming the costs are too high. Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? The quality of customer service paves the way for loyalty, revenue and happy shareholders.

article thumbnail

How not to act when customer service fails miserably

Service Untitled

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Avoiding the Price Trap: 3 Tips to Succeed as a Mission-Based Business

Success

The bonus piece to all of this, the proverbial icing on the cake, is that you need to create a place—a Facebook group, an email newsletter, etc.—where It is one thing to get your message out and have your customers buy the product. Get clear on who your tribe is and then find a way to reach them on a deep, emotional level.

article thumbnail

Back to the basics for customer service

Service Untitled

Is it really poor customer service or do we as consumers expect too much? When I first graduated from college, and of course I was poor, I purchased what to me was a very expensive white shirt with navy blue trim from Macy’s. I’m looking forward to a great year of customer service.

article thumbnail

“To Serve Man” – a critical look at customer service

Service Untitled

&# and brought up some interesting points about customer service and the lack thereof. Slater became a sort of folk hero of customer service contempt by more than 200,000 people on his Facebook’s fan page. People are fed up with poor customer service and customer service departments.

article thumbnail

Why Blindly Following the Rules Is a Mistake

Eat Your Career

How often do we follow the rules at the expense of something else, perhaps more important? In this instance, it was at the expense of exceptional customer service. I’m talking about more than customer service now. Our entire customer service experience would have felt different. Tweet This!

article thumbnail

More to customer loyalty than just having a great product

Service Untitled

Better yet, how do we deliver customer service above and beyond; services and products which shoot us out of that “good” box and upward towards the big blue sky of “great”? The task of customer feedback however, has now taken the social technology route – namely Facebook and Twitter.