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Hard Skills vs. Soft Skills: What’s the Difference and Which Do I Need to Build?

Success

Examples of hard skills Think of hard skills not as particular jobs, but rather as quantifiable skills that may be needed for a specific cluster of occupations. For instance, customer service, sales and human resources, while having technical aspects, are more likely to require emotional intelligence to succeed.

Skills 231
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Customer Service Through Social Media: The game has changed

Customers Rock!

Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week. Plus, Harry interviewed me about my book, The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers. But are companies getting it?

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7 Types of Competitive Advantages and How to Develop Yours

Success

If you are an entrepreneur, you may not have the resources to hire a full staff. In the interview, passion about your company and mission are great. Yet even astute business people can find themselves spending more resources on mitigating losses rather than developing strengths. Make sure that hire counts.

Budget 264
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TikTok Is Here to Stay—Is Your Brand Ready?

Success

Now, the platform is a resource for life advice and how-to content. It’s even made headlines for the sheer number of people who log into the app to pick up career advice from professionals and various job consulting agencies, with many acing interviews and landing their dream jobs. Learn the Mechanics. Create Content.

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Ep 230: Yolanda Hunte on Changing How the World Sees Executive Assistants

LEADERASSISTANT.COM

Yolanda has also served as Co-Chair of the Women’s Leadership Network, a Guardian Life Insurance company employee resource group. As a mother of six children and grandmother to one rambunctious six-year-old, she is committed to set the example that leadership begins at home, with and through your children.

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Guest Post: Ritz-Carlton Customer Service Secrets

Service Untitled

Recently, I sat down with Ritz-Carlton Vice President Diana Oreck to see if she could share any more secrets to the company’s customer service super sauce. Here is what she had to say: The answers in this article have been modified from the original transcript of Diana Oreck’s interview with Software Advice.

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Service Untitled» Blog Archive » Customer Service Week celebrates.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.