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Ep 226: Jen Johnsen – Executive Assistant at The Children’s Theatre Company

LEADERASSISTANT.COM

In this episode, Jen talks about creating structure in your role, professional etiquette, and adapting quickly to changes at work. LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here. Each review helps me stay motivated to keep the show going!

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When customer service defines a business culture

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Culture is how an organization operates whether you chalk it up to customs, attitudes, or etiquette. I doubt there’s a customer service story about successful culture that does not include the examples of Zappos or the Ritz Carlton, but don’t we all want our own unique successful culture? There are no.

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Guest Post: Ritz-Carlton Customer Service Secrets

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To create raving fans, they start with inciting brand enthusiasm from their team. Recently, I sat down with Ritz-Carlton Vice President Diana Oreck to see if she could share any more secrets to the company’s customer service super sauce. A: It’s very important because legendary service is about surprise and delight.

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Service Untitled» Blog Archive » Accountability in customer service

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Service Untitled The blog about customer service and the customer service experience. Without accountability our customer service winds up with the grim consequences of empty promises, excuses and blaming others; most likely the customers. If I shop at Walmart for a pair of denim.

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Service Untitled» Blog Archive » Internal customer service counts too

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Service Untitled The blog about customer service and the customer service experience. Internal customer service provides our coworkers within our company information or services. Here are some suggestions to help internal customer service: Develop forums to share the goals of the company.

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Service Untitled» Blog Archive » Impact of poor customer service.

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Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

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Service Untitled» Blog Archive » Book Review: Four Seasons – The.

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Service Untitled The blog about customer service and the customer service experience. The Glitch Report, which is a review of the previous day’s mistakes is a way to make it right with a sincere apology and then doing something special for a guest later on. in hardcover format or $19.99