Service Untitled
MARCH 6, 2012
.” Started by singer David Carroll of Nova Scotia, Carroll’s own negative experience with United Airlines made headlines when baggage handlers threw the singer’s band equipment and his own $3500 guitar haphazardly into the baggage compartment on the plane as Carroll watched helplessly from his airplane window.
Service Untitled
DECEMBER 1, 2011
Hardly sounds like much customer service was going on. Dozens of surveys state that customers will pay more for a better customer service experience. But even though the sales were huge, the shoppers all agreed on what they look for in outstanding customer service.
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Service Untitled
JUNE 5, 2012
It’s not that we need surveys to show which organizations step out of the box to ensure a concierge level of excellence so coveted by consumers; organizations like Zappos, Amazon, and Nordstrom essentially offer everyone “fantastic” service. In 2011, over 72.6
Service Untitled
SEPTEMBER 17, 2010
Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.
Customers Rock!
MARCH 6, 2010
Kevin Stirtz is the Amazing Service Guy , a speaker and trainer who helps organizations of all kinds deliver Amazing Customer Service. His recent book: More Loyal Customers has won 5 star reviews at Amazon.com. A big mistake some companies make is they hire and manage people like they buy and manage equipment.
On The Job
JULY 8, 2015
There’s been much written about how we all dread Mondays, but a new survey finds that twice as many workers feel “ energized and productive” at the beginning of the week as compared to how they feel when they reach Friday. They have the materials and equipment to do the work right. There’s no secret here,” he says.
Allwork
NOVEMBER 6, 2023
It costs so much with some of this equipment as well. The Instant Office report was fascinating from this year, this of September, and it was all about service and just basic things of great customer service there. These are the basics that it seems to be with this survey. You want things to work.
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