LEADERASSISTANT.COM

APRIL 23, 2023

In this episode, Claudette talks about her journey as an assistant, tips for calendar management, delegating, evolving as the job evolves, email management, and dealing with difficult executives. Join my email list here if you want to get an email when a new episode goes live. You can email me at podcast@leaderassistant.com.

Calendars 75

Calendars Email Management Restaurants 75

Allwork

FEBRUARY 16, 2023

Personalizing communication and utilizing AI can help create a more streamlined process for customer service and operations. This will improve both customer service and customer retention. Heating/cooling, lighting, and other basic tasks can all be handled faster by AI than by humans.

Budget 321

Budget Customer Service Interviewing 2023 321

The Small Business Blog

JANUARY 25, 2011

Customer service is one of the few great advantages that a small business has over a larger competitor. Although they are unlikely to be able to compete on price, they have the potential to provide a far more personalised and caring customer care experience.

Customer Service 100

Customer Service Expenses Purchasing Collaborate 100

LEADERASSISTANT.COM

JANUARY 7, 2024

In this episode of The Leader Assistant Podcast, Amaia shares her fascinating story about her pursuit of becoming a doctor, finding a customer service job at ezCater on Craigslist, becoming EA to the CEO, and how her experience as a c-suite assistant prepared her for her director role.

Customer Service 87

Customer Service Restaurants Budget Environment 87

Office Dynamics

JANUARY 13, 2016

Salesforce cites data from a paper published by Forrester stating that 42 percent of customer service representatives are unable to efficiently deal with customer issues due to outdated user interfaces and other forms of archaic systems. Make your everyday operations more efficient: Google Docs.

Google Docs 100

Google Docs Google Collaborate Social Media 100

LEADERASSISTANT.COM

AUGUST 27, 2023

She has over a decade of administrative experience and lots of customer service stories! ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Customer Service 96

Customer Service Restaurants Budget Interviewing 96

Jen Lawrence

SEPTEMBER 5, 2019

Unsurprisingly, email tends to be most workers’ biggest headache. Whether it’s a burning desire to document everything or senders just like the ease of email, we are inundated with messages at all hours of the day. Well, first, start thinking of your inbox as a tool, not the bane of your existence. Guess what?

Email 45

Email Management Calendars Customer Service 45

Jen Lawrence

SEPTEMBER 5, 2019

Unsurprisingly, email tends to be most workers’ biggest headache. Whether it’s a burning desire to document everything or senders just like the ease of email, we are inundated with messages at all hours of the day. Well, first, start thinking of your inbox as a tool, not a the bane of your existence. Guess what?

Email 45

Email Management Calendars Customer Service 45

Eat Your Career

AUGUST 28, 2023

tools have flooded the market. is as much a skillset as it is a tool. Having access to the tool is not enough. We also need the right skills to make the tool work. Your goal is not to save hours of work in the first few minutes of using a new tool. You may find that many of the tools you use already now have A.I.

Skills 130

Skills Legal Social Media Project Management 130

LEADERASSISTANT.COM

JANUARY 14, 2024

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Forms 72

Forms Finance Restaurants Customer Service 72

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Restaurants 86

Restaurants Customer Service Budget Interviewing 86

LEADERASSISTANT.COM

AUGUST 20, 2023

In this episode of The Leader Assistant Podcast with Jeremy Burrows, Victoria talks about meeting facilitation, dealing with stress and burnout, and tools and frameworks of a successful executive assistant. Join my email list here if you want to get an email when a new episode goes live. Either way, I’d love to hear from you!

Stress 73

Stress Restaurants Customer Service Budget 73

LEADERASSISTANT.COM

JANUARY 21, 2024

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Restaurants 77

Restaurants Customer Service Budget Networking 77

LEADERASSISTANT.COM

DECEMBER 17, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Restaurants 77

Restaurants Customer Service Budget Networking 77

LEADERASSISTANT.COM

DECEMBER 3, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Networking 78

Networking Restaurants Customer Service Budget 78

LEADERASSISTANT.COM

NOVEMBER 12, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Management 81

Management Restaurants Customer Service Budget 81

LEADERASSISTANT.COM

OCTOBER 1, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Administrative Professionals 87

Administrative Professionals Restaurants Training Customer Service 87

LEADERASSISTANT.COM

SEPTEMBER 3, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

2019 80

2019 2015 Restaurants Customer Service 80

Stephanie LH Calahan

AUGUST 20, 2012

  Sure, shutting down is something that can happen when you use a 3rd-party tool.   I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost.

Customer Service 100

Customer Service Learning 2012 Social Media 100

Professional Assistant Blog

JULY 17, 2009

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?

Customer Service 100

Customer Service 2008 Google Docs Cubicle 100

LEADERASSISTANT.COM

JUNE 11, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Restaurants 78

Restaurants Customer Service Budget Interviewing 78

LEADERASSISTANT.COM

MARCH 12, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Management 98

Management 2009 Restaurants Customer Service 98

Allwork

OCTOBER 21, 2022

Bossware tools track how much employees are working, which websites they visit, where they are working, and more. In addition to call handling and customer service support, virtual assistants often provide secretarial tasks such as diary management, data entry and cold calling. . Bossware . Virtual Assistant .

2023 340

2023 Lifestyle Carbon Footprint Collaborate 340

LEADERASSISTANT.COM

MARCH 26, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Gifts 95

Gifts Medical Networking Restaurants 95

LEADERASSISTANT.COM

MAY 7, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Restaurants 95

Restaurants Mentoring Customer Service Budget 95

Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. After all, a 24 hour turn-around period to answer an email is considered standard. Listen to the problem.

Customer Service 40

Customer Service Social Media 2005 Phones 40

LEADERASSISTANT.COM

DECEMBER 31, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

IAAP 74

IAAP Administrative Professionals Restaurants Customer Service 74

LEADERASSISTANT.COM

JULY 16, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Restaurants 73

Restaurants Customer Service Budget Interviewing 73

LEADERASSISTANT.COM

MAY 28, 2023

She also talks about her favorite tools, best practices for working remotely, and encourages assistants to see themselves as more than “just an assistant.” She now has several tools at her disposal to support entrepreneurs who are looking for more clarity and to develop their businesses, including mindset and strategy work.

2016 85

2016 Restaurants Customer Service Budget 85

LEADERASSISTANT.COM

AUGUST 13, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Management 82

Management Restaurants Customer Service Budget 82

LEADERASSISTANT.COM

JANUARY 28, 2024

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Restaurants 75

Restaurants Customer Service Budget Training 75

LEADERASSISTANT.COM

SEPTEMBER 10, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Restaurants 77

Restaurants Customer Service Budget Interviewing 77

LEADERASSISTANT.COM

JUNE 25, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Restaurants 76

Restaurants Customer Service Budget Interviewing 76

Service Untitled

JULY 31, 2012

Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? In a study from CRM Guru, bad customer service accounts for 70 percent of customer attrition followed by poor quality at 30 percent, price at 25 percent, and functionality at 15 percent.

Customer Service 40

Customer Service Expenses Social Media Phones 40

LEADERASSISTANT.COM

AUGUST 6, 2023

Her solid business acumen, unwavering curiosity, and genuine passion for employee culture provide her the ability to fill any gaps necessary for a team’s success, and with over two decades of experience leading teams across varying industries and businesses, she has a wealth of tools, resources, and experiences to draw from.

AT&T 75

AT&T Restaurants Customer Service Budget 75

Success

SEPTEMBER 6, 2021

Plenty of tools can help you identify rising tides: Buzzsumo lets you search a website or keyword and find related products and ideas. Jungle Scout provides data and tools that will help you succeed selling on Amazon. Even if you sell your passion, you should use these tools to validate your idea and market. Or a service?

Social Media 288

Social Media Email Google Interviewing 288

LEADERASSISTANT.COM

JUNE 4, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Restaurants 92

Restaurants Travel Customer Service Stress 92