Remove Customer Service Remove Email Remove Industry Remove Price
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What Is a Good NPS Score?

Success

Net promoter score—or NPS—has gained popular use across industries. Surveyed customers have only one question to answer. “On On a scale from 0 to 10, how likely are you to recommend [company name, product, or service] to a friend or colleague?”. A word of caution: scores vary across industries and departments.

Promotion 253
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7 Types of Competitive Advantages and How to Develop Yours

Success

That is, you offer the same or similar product as your competitors but at a lower price. We had a sign at our industrial engineering shop. Read trade journals in your industry. But examine other industries too. Create a positive company culture and constantly improve your customer service.

Budget 279
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Once Upon a Time in Marketing: The Power of Storytelling

Success

The employee improvised with a meatball from the spaghetti, pizza sauce and garlic bread and charged a reasonable price. A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says. Stock prices fell, Perry says. That is the bad news.

2003 279
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Why you should use a trusted ground transportation company for your Executive’s travel

Practically Perfect PA

In a time where the majority of emphasis is placed on finding the best price, the easy route is to choose the cheapest option when booking your executive travel, especially when it comes to airport transfers, be it a group or individual. Larger companies are using this statistic to drive prices down, at the expense of the driver themselves.

Travel 153
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Sending flowers and customer service

Service Untitled

Boyfriends, husbands, and significant others complained about flowers not arriving, damaged products, hundreds of botched deliveries, and an acute shortage of customer service personnel. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Sending flowers and customer service

Service Untitled

Boyfriends, husbands, and significant others complained about flowers not arriving, damaged products, hundreds of botched deliveries, and an acute shortage of customer service personnel. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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When businesses decide to neglect customer service

Service Untitled

Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? In a study from CRM Guru, bad customer service accounts for 70 percent of customer attrition followed by poor quality at 30 percent, price at 25 percent, and functionality at 15 percent.