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How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

Success

You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .

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Personalize your customer service

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Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral.

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Recruiting talented employees to enhance customer service

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Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients. Start with the best training, the best coaching, and the best communicators who can teach all aspects of one’s business. So how do we keep employees happy and engaged?

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Tackling Business Strategy: 6 Tenets of Building a Scalable Brand

Success

Learn how to plug in new content at the technical level even if you have a committed staff member. Staff members leave, and cross-training is critical. Meanwhile, a service she uses herself offers great training for disobedient pets. Your business’ customer service and general responsiveness are critical to your brand.

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Walmart’s dismal customer service scores drive customers away

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Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” As it is now, the constant turnover of employees make it impossible to properly train and promote talented individuals. Don’t be negative.

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Can personal customer service survive in a digital world?

Service Untitled

There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service?

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Virtual Assistant Training – VAClassroom Summer Skill Camp 2010

Andrea Kalli

Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs!

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