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Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

Classroom instruction, live training, coaches and coaching while directly responding to customers help representatives capture the mood of the customer and be better equipped to listen and know how to respond. Engaging customers with social media while building customer service Customer loyalty generally follows outstanding customer service.

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Employee Monitoring: How to (and not to) track employee productivity

BMT Office Administration

For instance, if you don’t want employees checking their social media during the workday, you can choose to restrict sites like Facebook and Instagram (you can also block sites containing inappropriate content). Others have special tracking features for social media sites, where you can view specific employee actions.

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