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Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

Classroom instruction, live training, coaches and coaching while directly responding to customers help representatives capture the mood of the customer and be better equipped to listen and know how to respond. The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%.

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Employee Monitoring: How to (and not to) track employee productivity

BMT Office Administration

That’s especially true if the communications are made via company equipment (laptops, phone systems, etc.). Credit card/debit card number (if making a business purchase to be reimbursed for later). Sales teams may also choose to record client calls to monitor the quality of their selling techniques and phone etiquette.

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