Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.). email, web, etc.).

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Service Untitled

MARCH 16, 2009

Less time spent by representatives on the phone, over chat, etc. Resolving issues on the first contact is the easiest and fastest way to ensure customers end the call feeling their time on the phone was productive and that they got the help they needed. Saving money. saves the company money.

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Service Untitled

JULY 30, 2010

All it took was my phone number and email address, and I would earn money back on all of my purchases. If it costs five times as much to find a new customer when you lose an old one, then reward programs are indeed worth every penny spent. Since I am the companion to a few dogs and two horses, it’s a win, win for me.

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Customer Service Expenses Purchasing Etiquette 40

Service Untitled

FEBRUARY 17, 2010

You’ve probably already received training on how to deal with angry or difficult customers, but there are rare times when you have to tell a customer “No&# because what they are asking is beyond the scope of what you’re capable of doing. Oftentimes, you’ll come up with reoccurring problems that need to be addressed.

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Service Untitled

MAY 19, 2011

Two days ago I called AT&T to order two new land line phones for my new home. Of course, no agent is expected to put up with any kind of verbal abuse, but a customer’s anger for an organization’s error that is costing a customer loss of business or loss of money is justified.

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Service Untitled

MAY 12, 2010

I don’t know, but that employee cost this company future customers. Try to have real people answer phone calls , and before a customer service representative answers the phone, ask the employee to smile. Was it just for his performance ratings? Don’t argue with customers.

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Customer Service Purchasing Phones Etiquette 40

Laughing all the Way to Work

SEPTEMBER 17, 2010

Pay attention or it could cost your company money. It was going to cost our company $5,000 plus in cancellation fees. There is value in getting to know people, even if it is just over email or the phone. One time we had to cancel at the last minute, but we were a few days past the cancellation date. 411 Look Up 411.ca

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Time Zones IAAP Negotiating International 100

Service Untitled

OCTOBER 7, 2010

After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling. Right up to our CEO, we feel that customer service is really a business driver and a lot of businesses feel that it is a cost.

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Service Untitled

APRIL 28, 2009

If you think that sounds like a total waste of money, just think about how much it would cost to pay them for all the time they invest. (If Alternatively, a quick (personal) phone call from someone high up at the company can make a lasting impression as well. Write them thank you letters. What do you do to reward your volunteers?

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Credit Card Customer Service Gifts Etiquette 40

Service Untitled

APRIL 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price). minimum service charge.

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Laughing all the Way to Work

SEPTEMBER 29, 2008

I am planning a local fundraiser to help the family with the costs on November 15th, but of course it will be in Ottawa, Canada and I know most of you are elsewhere. What I wasnt aware of was the many changes the family will have to make to their home to make it habitable for young Owen. 411 Look Up 411.ca

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Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 24, 2009

You can bolster your resume and your skills by performing similar services at low costs for people in your hometown and ask them to provide testimonials when you’re looking for online work. Prove yourself: Once you’re hired, make sure you do all it takes to prove your mettle. (for 411 Look Up 411.ca

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Time Zones IAAP Resume International 100

Service Untitled

FEBRUARY 29, 2012

They can listen to phone calls. They’ve learned the ones that they want and they just want to answer the phones on a day–to–day basis. And we have internal up-training and there’s so much you know, things change here all the time so they’re constantly having to absorb information. And it comes through in the phone call.

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Men With Pens

NOVEMBER 19, 2009

Octopus Obedience Training—Better Than Ricky Gervais Reply Deneen Wilson ( @typingbug ) November 20, 2009 at 8:41 am This is so true. Am I formally trained in food preparation? Octopus Obedience Training—Better Than Ricky Gervais Reply Mary E. Octopus etiquette, indeed. Can’t argue with that! A food website.

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