Cost Etiquette Interviewing Phones 
Service Untitled
OCTOBER 7, 2010
Click “read more&# to read the interview. Right up to our CEO, we feel that customer service is really a business driver and a lot of businesses feel that it is a cost. Question: How do you approach design and how do you use your phone menu? Answer: We use the phone menu to identify how we should route each call.
Musings of a High-Level Executive Assistant
MARCH 22, 2013
Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. My question however, is… should I disclose the reason for my termination in my job interviews? Regardless, get a letter in writing on letterhead and their contact info for phone references from whomever.
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Service Untitled
FEBRUARY 29, 2012
This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. They can listen to phone calls. And it comes through in the phone call. It’s not a cost. It’s an investment.
Laughing all the Way to Work
SEPTEMBER 17, 2010
Pay attention or it could cost your company money. It was going to cost our company $5,000 plus in cancellation fees. There is value in getting to know people, even if it is just over email or the phone. Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh.
Service Untitled
MARCH 16, 2009
Less time spent by representatives on the phone, over chat, etc. Resolving issues on the first contact is the easiest and fastest way to ensure customers end the call feeling their time on the phone was productive and that they got the help they needed. Saving money. saves the company money.
Service Untitled
OCTOBER 21, 2009
Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.). email, web, etc.).
Service Untitled
JULY 30, 2010
All it took was my phone number and email address, and I would earn money back on all of my purchases. If it costs five times as much to find a new customer when you lose an old one, then reward programs are indeed worth every penny spent. Since I am the companion to a few dogs and two horses, it’s a win, win for me.
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